Ronnie Cunanan
Brgy Luyos San Antonio Nueva Ecija
Summary
Proven Room Attendant with a track record of enhancing guest satisfaction at Galaxy Hotel through meticulous room preparation and cleaning techniques. Excelled in teamwork and safety awareness, significantly reducing guest complaints. Demonstrates a professional appearance and expertise in the hospitality industry, ensuring high standards of cleanliness and guest service.
Overview
7
7
years of professional experience
Work History
Room Attendant/ Guest Service Ambassador
Galaxy Hotel
Macau
10.2023 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Replenished guest room water glasses, toiletries, and paper products.
Room Attendant
Rixos Premium Seagate Sharm
Egypt
10.2017 - 09.2019
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
Education
Associate In Information And Technology - Information Technology
(NEUST) Nueva Ecija University of Science And Tech
San Isidro Nueva Ecija Philippines11.2007
Skills
- Housekeeping
- Teamwork
- Housekeeping knowledge
- Bed making proficiency
- Cleaning techniques
- Room preparation
- Professional Appearance
- Hospitality industry
- Safety awareness
Timeline
Room Attendant/ Guest Service Ambassador
Galaxy Hotel
10.2023 - Current
Room Attendant
Rixos Premium Seagate Sharm
10.2017 - 09.2019
Associate In Information And Technology - Information Technology
(NEUST) Nueva Ecija University of Science And Tech