Ronney Goods
11035 North Jefferson St Kansas City,MO
Summary
Experienced Auto Damage Appraiser with a strong background in comprehensive and collision repair estimating, insurance claims handling, and high-volume supplement review. Skilled in using CCC ONE and Mitchell to write accurate estimates for hail, flood, wind, and collision related damages. Proven ability to manage over $200k in monthly repairs, order parts for profitability and quality, and maintain compliance with DRP and carrier guidelines. Adept at field inspections, supplement negotiations, and delivering exceptional customer service in both shop and catastrophe environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Auto Estimator
Caliber Collision
01.2025 - Current
- Handles and coordinates over $200,000 in vehicle repairs monthly, including writing estimates, processing supplements, and ensuring timely approvals and quality repairs for both customers and insurance companies.
- Performs comprehensive assessments of collision-damaged vehicles to create accurate, itemized repair estimates using CCC One and Mitchell.
- Independently orders parts to control repair quality, ensure profitability, and maintain compliance with DRP guidelines and insurer requirements.
- Ensured compliance with DRP (Direct Repair Program) standards, consistently meeting cycle time, CSI, and accuracy targets.
Catastrophe Auto Claims Adjuster
PROGRESSIVE INSURANCE
02.2022 - 12.2024
- Deployed to Catastrophic weather event zones to inspect and evaluate auto damage claims on-site for comprehensive damages and total loss vehicles.
- Handled high volumes of claims during major events, averaging 500 claims a month and ensuring timely processing under tight deadlines.
- Reviewed all hail, flood, and wind related repair supplements submitted by body shops; verified estimate/supplement accuracy, confirmed coverage, and authorized payment for approved repairs.
- Wrote accurate estimates using Mitchell while adhering to insurer guidelines and state-specific regulations.
CLAIMS REPRESENTATIVE
TRADERS INSURANCE
07.2021 - 02.2022
- Investigate and evaluate approximately 100 insurance claims a month to determine coverage, liability, and damages.
- Negotiate settlements with claimants, repair facilities, and third parties to reach fair and timely resolutions.
- Coordinate with internal departments such as underwriting, legal, and subrogation as needed.
- Identify potential fraud and suspicious claims for further investigation.
LICENSED INSURANCE SALES AGENT
GEICO, GOVERNMENT EMPLOYEES INSURANCE
01.2021 - 06.2021
- Developed personalized insurance plans tailored to client needs and risk profiles.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
SERVER
COMPANY KITCHEN
06.2016 - 04.2021
- Communicate effectively with kitchen staff regarding customers/guest special requests and needs
- Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
Skills
- CCC One / Mitchell Expertise
- Field and Virtual Inspections
- ICAR- Platinum Certified Repair Knowledge/Certification
- Multi-line Claims Knowledge (Comprehensive, Collision, Theft, Vandalism, subrogation, SIU)
- High Volume Workload Management
- Claims Negotiation & Settlement Strategy
- Supplement Identification & Processing
- Subrogation & Liability Assessment
- Repair vs Replace Cost Analysis
- DRP (Direct Repair Program) Compliance
- Fraud Detection & Claims Investigation
Certification
- I‑CAR Platinum Certified
- Texas All Adjuster License
- Florida All Adjuster License
Timeline
Auto Estimator
Caliber Collision
01.2025 - Current
Catastrophe Auto Claims Adjuster
PROGRESSIVE INSURANCE
02.2022 - 12.2024
CLAIMS REPRESENTATIVE
TRADERS INSURANCE
07.2021 - 02.2022
LICENSED INSURANCE SALES AGENT
GEICO, GOVERNMENT EMPLOYEES INSURANCE
01.2021 - 06.2021
SERVER
COMPANY KITCHEN
06.2016 - 04.2021
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