Ronciia Langham
Kansas City,MO
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Resupply Specialist (Remote)
Apria Healthcare
04.2019 - Current
- Answered inbound calls for Oxygen and Cpap inquiries
- Researched accounts for open balances and documents
- Placed intake orders and exchange orders
- Assisted Insurance providers and doctors with patient DME statuses
- Created work orders, pickups, and resales for DME and supplies
- Faxed requested forms to doctors and nurses
- Emailed our branch for backorder Inquiries and shipment eta
MA Customer Service Rep
JCPenney
06.2018 - 04.2019
- Worked from home
- Answered inbound calls and also placed outbound calls
- Placed major appliance orders as well as merchandise orders for customers
- Researched customer accounts and create tickets for work orders
- Applied refunds and made adjustments to customer orders
- Verify and update customers billing information
- Assist customers with unlocking their accounts
- Assist customers through email and chat
Biometric Screener/Coach PRN
Hooper Holmes
06.2017 - 12.2018
- Substantial experience providing biometric based health assessments and screenings
- Ability to enter, update, and maintain accurate records of screening results
- Ability to provide health and wellness related consultations to clients
- In-depth knowledge of body height, weight, and waist measurements
- Ability to carry, transport, and setup screening supplies and equipment
OBTech/Secretary PRN
Research Medical Center
06.2012 - 06.2018
- Assisted Doctor and Nurses with vaginal and C-section deliveries
- Washed down and setup ORs
- Stocked and setup labor rooms and Triage
- Took vitals and drew blood
- Labelled and processed specimens
- Admitted patients and created charts
- Looked up CPT codes
- Processed patients insurance in database
- Monitored equipment
OBTech/Secretary PRN
Menorah Medical Center
12.2013 - 01.2018
- Assisted Doctors and Nurses with vaginal and C-section deliveries
- Washed down and setup ORs
- Stocked and setup labor rooms and Triage
- Took vitals and drew blood
- Labelled and processed specimens
- Admitted patients and created charts
- Looked up CPT codes
- Processed patients insurance in database
- Monitored Equipment
Data Entry Clerk
Quest Diagnostics
03.2009 - 03.2010
- Entered insurance requisition information into computer database
- Sorted and labelled insurance applications
- Filed
- Processed insurance claims
Customer Service/Collections Rep
GMAC
04.2008 - 03.2009
- Inbound and outbound calls regarding customers GAP and auto warranties
- Collected funds owed to customer or GMAC from dealerships
- Cancelled Premiums
- Faxed and emailed on customer accounts
Healthcare Billing Customer Service Rep
Quest Diagnostics
05.2007 - 04.2008
- Inbound calls regarding billing and rebilling for customers insurance
- Researched accounts
- Verify, and submit updated insurance information and demographics
- Medical Billing of Medicaid, Medicare, and all commercial insurance
- Timely filing
- Used Excel and Microsoft to organize workflow
Education
Certificate Of Technical Studies - Surgical Tech
Wright Career College
Overland Park, KS03.2012
Diploma - Massage Therapist
Pinnacle Career Institute
Kansas City, MO04.2007
Skills
- Outlook, Meditech, Commerce Hub, GE Portal, Finesse, Excel, Adobe, Skype, Corel, KANA, Acis, Ana, Microsoft365 and Microsoft Teams, WFM, CITRIX, RingCentral, SMCToolbox
Timeline
Resupply Specialist (Remote)
Apria Healthcare
04.2019 - Current
MA Customer Service Rep
JCPenney
06.2018 - 04.2019
Biometric Screener/Coach PRN
Hooper Holmes
06.2017 - 12.2018
OBTech/Secretary PRN
Menorah Medical Center
12.2013 - 01.2018
OBTech/Secretary PRN
Research Medical Center
06.2012 - 06.2018
Data Entry Clerk
Quest Diagnostics
03.2009 - 03.2010
Customer Service/Collections Rep
GMAC
04.2008 - 03.2009
Healthcare Billing Customer Service Rep
Quest Diagnostics
05.2007 - 04.2008
Certificate Of Technical Studies - Surgical Tech
Wright Career College
Diploma - Massage Therapist
Pinnacle Career Institute
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