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Appliance Repair Technician skilled at using hand tools, power tools and equipment to measure, diagnose and correct appliance problems. Certified on brands such as Frigidaire, Whirlpool, GE , Kenmore, Amana. Competent in maintaining inventory, keeping work areas clean and following safety guidelines. Dependable Appliance Repair Technician with a self-directed and capable approach. Good mechanical and problem-solving skills with eagerness to learn new procedures. Looking for a challenging role with room for advancement. Hardworking repair professional with 15+ years of experience working on different types of appliances. Knowledgeable about completing regular maintenance and specific repairs with accuracy and care. Strong troubleshooting and time management skills. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Responsible for overall territory management including related administration pertaining to customer calls, timely completion of service reports, expense reports and weekly time reports, as well as the tracking of preventive maintenance and upgrade requirements for assigned customers.

Performs necessary installation, servicing and preventative maintenance of equipment.
Provides operator training and ongoing support and education for customers including new products and programs, etc.

Acts as customer liaison and help drive customer issues to resolution.

Drives revenue growth initiatives as assigned by management.

Consistently meets all performance goals
Able to resolve clients' questions or problems in the areas of computer, server and network troubleshooting, system configurations/setup, and functionality.

Proficient PC, server and network skills for testing, troubleshooting, and call logging.
Working knowledge and experience of network hardware configurations, Windows Server Active Directory Domains and Hyper-V configurations and Windows PC architecture and diagnostic tools.

Excellent problem-solving abilities and logic skills.
Excellent writing, editing, interpersonal and communications skills.
Professional appearance and presentation required.
Ability to troubleshoot and maintain the following hardware and software:

Windows, Windows Server, MacOS, OS X, and iOS
Microsoft Office (Outlook, Word, Excel, PowerPoint)
Windows server systems, desktops & laptops,
Business printers, scanners and fax machines
Network routers/firewalls, web filters, network switches, WIFI systems and Windows server systems
Install Software. Assist clients and customers in installing software. They follow directions to correctly set up software for clients.

Solve Technical Issues. When customers experience technical issues, they communicate their problems to remote support engineers, who then find solutions to the queries.

Provide Customer Service. Working with clients and customers, remote support engineers provide excellent customer service. They communicate effectively and listen attentively to customers’ concerns.

Advise Customers on Software Management. When troubleshooting software errors, remote support engineers advise customers on maintaining and managing their software.

Work with Engineering Teams. Remote support engineers also work with engineering teams to design and implement improvements to software and tools.
POS Service Technician.


Skilled Maintenance Technician adept at interpreting blueprints, developing schedules and overseeing team operations. Well-versed in managing workflow and delegating tasks to meet objectives. Offering 20 years of repair and maintenance expertise with proven history or hard work and dependability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Well-versed in testing connections, repairing components and charging refrigeration systems. Demonstrated success in working alone or as part of a team to complete refrigeration maintenance, repairs and installations quickly and accurately.

I have worked various jobs, all of which I'm appreciative of and left on good terms. Now, I am truly looking for a career to hang my hat on, and be able to appreciate while providing for myself. I truly pride myself on honesty, accountability, being on time, being professional and being personable (trying my best to be kind, respectful, patient, creating a good work environment).

In IT, for years, I have had the career in my mind - training with one of my referrals in order to gain more knowledge of the field, and spending years of my personal time troubleshooting, understanding the operation of software(s) and hardware(s), and understanding/operating: active directory, Microsoft Office, C: drives & D: drives, Command Prompt, Task Manager, servers & domains, even use of various creative softwares like Sony Vegas Pro, paint.net - similar to Photoshop, etc.

Ronald Whitaker

Overview

Work History

Appliance Repair Technician

Owner/Operator

Trainer/Backup Supervisor

Education

Certified Appliance Technician - Appliance Repair

High School Diploma -

References

Timeline

Appliance Repair Technician

Owner/Operator

Trainer/Backup Supervisor

Certified Appliance Technician - Appliance Repair

High School Diploma -

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