Romia Harmon
Florissant
Summary
Secure a position with your facility by utilizing my previous experience. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
10
10
years of professional experience
Work History
Customer Service Representative II
BJC Healthcare
08.2022 - Current
- Handles large volumes of incoming customer inquiries; utilizes customer service skills and tools to accurately identify,research and respond to the customers' inquiry.
- Counsels patients on available payment options, such as payment arrangements and financial assistance.
- Review patients account history to ensure all payors have been billed; validates accuracy of payments and adjustments; updates patient accounts with current insurance; documents all actions taken on a patient account.
- Navigates Electronic Medical Records (EPIC) to support patient inquiries.
Lead Patient Access Representative
Mercy Hospital South
01.2021 - 08.2022
- Leads or coordinates shift operations of assigned activities, resources, and staff.
- Assigns, monitors and reviews progress of work. Monitors and reports compliance with policies and/or procedures.
- Oversees and evaluates orientation and training of assigned associates. May provide input in the review and evaluation of staff performance.
- Performs the duties of a Patient Access Representative.
Patient Access Representative
Mercy Hospital South
04.2019 - 01.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits and emergency room visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Navigates Electronic Medical Records (EPIC) to support patient inquiries.
Health Information Specialist
SLUCare Physicians Group
07.2013 - 04.2019
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Maintained accuracy, completeness and security for medical records and health information.
- Assisting the clinics, patients and customers, including answering phone calls and routing calls to the appropriate department or location.
- Handles fax information for various offices, pulled and prepped records for doctors, filed records and loose sheets.
Education
High School Diploma -
Central Visual/Perf. Arts High School
St Louis, MO05.2012
Skills
- Documenting and Recording Information
- Communicating to Patients and Families
- Insurance Information Collection
- Verifying Eligibility
- Patient Identification
- Gathering Information From Patients
- Calm and Effective Under Pressure
- Multitasking and Organization
- Team Leadership
- Registration and Admissions
- Customer Service
- Team Collaboration
Timeline
Customer Service Representative II
BJC Healthcare
08.2022 - Current
Lead Patient Access Representative
Mercy Hospital South
01.2021 - 08.2022
Patient Access Representative
Mercy Hospital South
04.2019 - 01.2021
Health Information Specialist
SLUCare Physicians Group
07.2013 - 04.2019
High School Diploma -
Central Visual/Perf. Arts High School
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