Rodney Thomas
Cameron
Summary
With a proven track record at Hallmark Business Connections, I excel in enhancing team productivity and customer satisfaction. My expertise in operational efficiency and people management—coupled with a knack for implementing automation solutions—has significantly improved processes. I'm known for fostering employee growth and maintaining high-quality standards, ensuring project success and optimal resource allocation.
Overview
23
23
years of professional experience
Work History
Operations Lead
Hallmark Business Connections
12.2022 - 01.2025
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Performed quality control and monitored production efforts.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Implemented automation solutions to maximize productivity and reduce manual task time.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Streamlined operations by implementing efficient processes and optimizing workflows.
- Led project teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Observed packing operations to verify conformance to specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
Order Processing Team Lead
Hallmark
03.2021 - 12.2022
- Checked order details thoroughly to meet customer requirements.
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
Order Processor
Hallmark
11.2019 - 03.2021
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Received and followed pick sheets to gather merchandise for customer orders.
Teacher
Maysville R-1
08.2011 - 03.2017
Teacher
Cameron R-1 School District
08.2001 - 05.2011
- Checked order details thoroughly to meet customer requirements.
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
Education
Masters In Curriculum And Instruction - Education
William Woods University
Fulton, MO08.2009
Bachelor In Education -
Buena Vista University
Storm Lake, IA05.2001
High School Diploma -
Missouri Valley High School
Missouri Valley, IA05.1996
Skills
- People management proficiency
- Production
- Performance monitoring
- Reliability
- Professionalism
- Operational efficiency
- Workforce management
- Production planning
- Order fulfillment
- Project management
- Warehouse operations
- Staff supervision
Timeline
Operations Lead
Hallmark Business Connections
12.2022 - 01.2025
Order Processing Team Lead
Hallmark
03.2021 - 12.2022
Order Processor
Hallmark
11.2019 - 03.2021
Teacher
Maysville R-1
08.2011 - 03.2017
Teacher
Cameron R-1 School District
08.2001 - 05.2011
Masters In Curriculum And Instruction - Education
William Woods University
Bachelor In Education -
Buena Vista University
High School Diploma -
Missouri Valley High School
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