Rodeo McCumber
Forsyth
Summary
Versatile and professional aiming for customer satisfaction. Excelled in roles requiring critical thinking and customer service, achieving significant improvements in client relations and operational efficiency. Skilled in problem resolution and data entry, adept at driving projects to completion with meticulous attention to detail and a commitment to safety.
Overview
4
4
Certification
Work History
Gunsmith
CZ-USA
04.2023 - 09.2024
- Enhanced the accuracy of shotguns by customizing barrels, triggers, and other components.
- Provided excellent customer service when discussing potential modifications or upgrades with clients.
- Customized firearm fitment for individual users, enhancing comfort, usability, and performance.
- Educated customers on proper firearm maintenance techniques to extend the life of their investments.
- Solved complex firearm malfunctions by diagnosing issues and implementing effective repairs.
- Maintained organized records of all completed projects, ensuring accurate billing and clear communication with clients.
Manager
A + Plumbing and Drain Cleaning
08.2020 - 02.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
Server
Grandmas Cafe
06.2021 - 12.2022
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Associate of Applied Science - Science in Firearms Technology
Sonoran Desert Institute
Tempe, AZ03-2023
High School Diploma -
Penn Foster High School
Scranton, PA12-2019
Skills
- Safety procedures
- Customer service
- Data entry
- Customer relations
- Critical thinking
- Complaint handling
- Computer proficiency
- Problem resolution
- Appointment scheduling
- Documentation
- Scheduling
- Recordkeeping strengths
Certification
- Data entry documenting certification, Alison, 2024 November
- Introduction to data science certification, Alison 2024 November
- Gunsmith Certification, Sonoran Desert Institute, 2022
July
- Specializing in handguns, Sonoran Desert Institute, 2024 March
Timeline
Gunsmith
CZ-USA
04.2023 - 09.2024
Server
Grandmas Cafe
06.2021 - 12.2022
Manager
A + Plumbing and Drain Cleaning
08.2020 - 02.2023
Associate of Applied Science - Science in Firearms Technology
Sonoran Desert Institute
High School Diploma -
Penn Foster High School
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