Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Rocklend Oddo-Jenkins

Springfield

Summary

Dynamic and results-driven professional with a strong background in customer service and sales techniques at Eye Candy Productions. Proven ability to engage customers and enhance their experience while collaborating effectively with teams. Skilled in digital media production and event planning, consistently delivering exceptional results and fostering positive relationships.

Overview

3
3
years of professional experience

Work History

Salesperson

Eye Candy Productions
Springfield
03.2024 - Current
  • Engaged customers to understand their needs and preferences.
  • Demonstrated product features and benefits to potential buyers.
  • Processed sales transactions accurately using point-of-sale systems.
  • Resolved customer inquiries promptly and effectively.
  • Participated in inventory management and stock replenishment activities.
  • Educated customers about products and services offered by the company.
  • Advised customers on the latest product features and benefits.

Server

Primas Mexican Grill
Springfield
12.2024 - 08.2025
  • Provided excellent customer service to enhance dining experiences.
  • Took orders and communicated customer preferences to kitchen staff.
  • Managed table settings and maintained cleanliness throughout the restaurant.
  • Resolved customer complaints promptly and effectively, ensuring satisfaction.
  • Processed payments accurately and handled cash transactions responsibly.
  • Maintained knowledge of menu items and daily specials for informed recommendations.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Managed food and drink orders using restaurant POS system efficiently.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Recommended menu items based on guest preferences and dietary restrictions.

Team Member

Urban Air
Springfield
12.2022 - 07.2024
  • Assisted guests with inquiries and provided information about park attractions.
  • Operated equipment safely while adhering to maintenance schedules and procedures.
  • Supported event setups and coordinated activities for guest engagement initiatives.
  • Trained new team members on operational procedures and safety guidelines.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Greeted customers upon entering the store with friendly demeanor.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Trained new team members using approved training materials and information.
  • Monitored expiration dates on food items for freshness assurance.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Upheld high standards of productivity and quality in operations.

Education

Bachelor of Arts - Digital Media

Greenville University
Greenville, IL
05-2029

Skills

  • Digital media production
  • Customer service
  • Team collaboration
  • Event planning
  • Sales techniques
  • Market research

Affiliations

  • GU Track and Field
  • GU Outdoor awareness

References

References available upon request.

Timeline

Server

Primas Mexican Grill
12.2024 - 08.2025

Salesperson

Eye Candy Productions
03.2024 - Current

Team Member

Urban Air
12.2022 - 07.2024

Bachelor of Arts - Digital Media

Greenville University

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Rocklend Oddo-Jenkins