Rocco Erker
Saint Louis
Summary
Dynamic hospitality professional excelling in fast-paced settings. Recognized for strong customer service and multitasking abilities, ensuring smooth operations and memorable guest experiences.
Overview
7
7
years of professional experience
Work History
Bartender/Restaurant Waiter
Perrenial on Lockwood (O+O Hospitality Group)
05.2024 - Current
- Full Time Position
- Experience with high end dining and beverage service including knowledge of both wine and beer parings
- Knowledge of both classic and contemporary cocktails
- Provided original cocktails to menu
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat business.
- Assisted in training new servers on menu offerings and service protocols, fostering a supportive team environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Catering Staff Member
Catering St. Louis
05.2021 - 08.2023
- Part Time Position
- Assisted in setup and breakdown of catering events, ensuring smooth operations.
- Trained new staff on event protocols and service standards for efficiency.
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
Shipping/Inventory/Warehouse Assistant
Erker Eyewear
05.2021 - 08.2023
- Full Time Position
- Conducted regular quality checks on incoming shipments to maintain high standards of product integrity.
- Monitored stock levels and alerted management regarding supply shortages or discrepancies in inventory records.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
Cashier/Associate
Andy's Frozen Custard
05.2019 - 11.2019
- First Job, Part Time Role
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on cashier procedures and customer interaction techniques.
Education
No Degree - Political Science
University of Missouri
Columbia, MOSkills
- Strong multitasking
- Skilled in creation of new seasonally relevant cocktails
- Detail Oriented
- Customer service
- Highly reliable
- Team player attitude
Accomplishments
- Eagle Scout
- Member of Alpha Tau Omega Fraternity-Gamma Rho Chapter
- Varsity Tennis
Timeline
Bartender/Restaurant Waiter
Perrenial on Lockwood (O+O Hospitality Group)
05.2024 - Current
Catering Staff Member
Catering St. Louis
05.2021 - 08.2023
Shipping/Inventory/Warehouse Assistant
Erker Eyewear
05.2021 - 08.2023
Cashier/Associate
Andy's Frozen Custard
05.2019 - 11.2019
No Degree - Political Science
University of Missouri