Robyne Newson
Independence
Summary
Experienced Supervisor with a proven track record of strong leadership and relationship-building skills. Proficient in title documentation and legal compliance, utilizing strong organizational skills to manage and resolve complex title issues efficiently. Focus on accuracy and timeliness for smooth title processing. Organized Tag and Title Clerk with in-depth knowledge of accurately processing and researching vehicle titles in multiple states. Customer-oriented and hardworking, excelling in customer service and data entry skills.
Overview
26
26
years of professional experience
Work History
Title Specialist
Universal Auto Plaza
01.2022 - Current
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
- Conducted thorough public record searches to verify property ownership history and identify potential liens.
- Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
- Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
- Expedited title application approvals by accurately preparing all necessary documentation for submission to appropriate agencies.
- Contacted Motor Vehicle Departments to determine status of pending titles.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Calculated and remitted state sales tax, service, and other charges.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
Office Manager
Manheim Kansas City
02.2009 - 06.2022
- Responsible for operating office of auto lot during business hours
- Completed financing and title paperwork for auto sales
- Completed payroll for six employees
- Reconciled monthly dealer report
- Maintained title and unit inventory of lot
- Accounts payable for lot expenses
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Title Supervisor
Manheim
06.1999 - 05.2009
- Implemented a program that standardized employee processes and led to an increase in customer satisfaction
- Spearheaded cross-training initiative to achieve employee flexibility
- Worked directly with Sales, Factory, Fleet Lease, OVE, and MAFS to achieve dealer satisfaction.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Collected taxes and fees, submitted payments, and issued receipts.
Education
General Diploma - General studies
Raytown High School
Raytown, Missouri01.1988
Skills
- Successful with staff development
- 20 years of Title processing experience
- Title inventory control
- Customer service
- Office Administration
- Fraud detection skills
- Clerical support
- Title processing
- Teamwork
- Problem-solving abilities
- Organizational skills
- Adaptability and flexibility
- Relationship building
- Administrative skills
- Team building
Timeline
Title Specialist
Universal Auto Plaza
01.2022 - Current
Office Manager
Manheim Kansas City
02.2009 - 06.2022
Title Supervisor
Manheim
06.1999 - 05.2009
General Diploma - General studies
Raytown High School
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