Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Robyn Walters

Wentzville

Summary

Proficient professional known for effective communication and problem-solving skills. Experienced in directing day-to-day operations and enhancing workflows to achieve business goals and maintain high standards of customer service.

Overview

16
16
years of professional experience

Work History

Operations Manager

Rowejh,LLC
O'Fallon
06.2022 - Current
  • Implemented process improvements to streamline operational procedures and reduce delays.
  • Trained staff on safety protocols and operational best practices for compliance.
  • Facilitated communication between departments to enhance collaboration and problem-solving.
  • Assisted in developing training materials for new hires on operational tasks.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed scheduling, training and inventory control.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Responded to information requests from superiors, providing specific documentation.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Managed daily operations to ensure efficiency and effectiveness in processes.
  • Built strong operational teams to meet process and production demands.
  • Developed and implemented operational procedures to ensure quality standards are met.

Escrow Processor

Select Title Group
O'Fallon
12.2021 - 05.2022
  • Prepared and reviewed closing documents for real estate transactions.
  • Coordinated communication between buyers, sellers, and lenders.
  • Assisted in resolving title issues before closing dates.
  • Conducted thorough audits of escrow files for accuracy and completeness.
  • Ordered demands, HOA statements, evidence of insurance and other required documents.
  • Organized files related to each escrow account including contracts, deeds, title reports.
  • Coordinated with lenders to obtain loan documents for closings.
  • Submitted completed documents to county recorder's office after closing.
  • Researched title issues, liens, judgments, and other matters of public record that may affect the validity of the transaction.

Mortgage Loan Funder

Golden Oak Lending
Maryland Heights
04.2020 - 12.2021
  • Reviewed mortgage loan applications for accuracy and compliance with regulations.
  • Processed funding requests in a timely manner to ensure smooth closings.
  • Implemented quality control measures to enhance funding accuracy and efficiency.
  • Reviewed loan packages to ensure accuracy of information and completeness of documents.
  • Processed various types of mortgage loans including FHA, VA, conventional and jumbo products.
  • Confirmed accuracy of closing documents prior to dispersing funds.

Personal Lines Processor

DeWitt Insurance Agency
O'Fallon
08.2019 - 03.2020
  • Processed personal lines insurance applications and renewals efficiently.
  • Communicated with clients to clarify coverage details and address inquiries.
  • Maintained electronic records using industry-specific software systems effectively.
  • Monitored changes in state regulations impacting personal lines insurance policies.
  • Collaborated with other departments within the organization to ensure proper implementation of policies.

Full Service Shopper

Instacart
St. Charles County
05.2018 - 08.2019
  • Selected high-quality groceries based on customer preferences and special requests.
  • Communicated with customers to clarify order details and preferences effectively.
  • Managed time efficiently to ensure timely deliveries within scheduled windows.
  • Resolved customer inquiries and concerns promptly during shopping trips.
  • Ensured compliance with safety standards while handling food items carefully.
  • Adapted to changing customer needs and preferences during peak shopping periods.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Completed pickup and shopping orders for customers within local area.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.

Team Lead/Team Trainer

Citigroup Inc
O'Fallon
10.2009 - 01.2018
  • Led team in daily operations, ensuring efficient workflow and productivity.
  • Mentored staff, providing guidance on best practices and process improvements.
  • Developed training materials to enhance team skills and knowledge base.
  • Oversaw compliance with regulatory policies, maintaining high standards of practice.
  • Implemented new tools to streamline processes and improve operational efficiency.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Delegated daily tasks to team members to optimize group productivity.
  • Delegated tasks appropriately according to individual skill sets.
  • Monitored team progress and enforced deadlines.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Identified opportunities for process improvements, implementing changes when required.
  • Motivated staff through positive reinforcement techniques.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Ensured compliance with company policies and procedures throughout the team.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Maintained accurate records of employee attendance and task completion times.
  • Provided support to junior staff during peak periods of workloads.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.

Education

High School Diploma -

Parkway North High School
Creve Coeur, MO
05-1989

Skills

  • Staff training
  • Process improvement
  • Operational strategy
  • Team collaboration
  • Quality assurance
  • Effective communication
  • Problem solving
  • Time management
  • Decision-making
  • Performance monitoring
  • Client relations
  • Onboarding and orientation
  • Team leadership
  • Goal setting
  • Performance management
  • Procedure development
  • Troubleshooting and problem solving
  • Quality assurance and control

References

References available upon request.

Timeline

Operations Manager

Rowejh,LLC
06.2022 - Current

Escrow Processor

Select Title Group
12.2021 - 05.2022

Mortgage Loan Funder

Golden Oak Lending
04.2020 - 12.2021

Personal Lines Processor

DeWitt Insurance Agency
08.2019 - 03.2020

Full Service Shopper

Instacart
05.2018 - 08.2019

Team Lead/Team Trainer

Citigroup Inc
10.2009 - 01.2018

High School Diploma -

Parkway North High School

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