Robyn Ebert
O'Fallon,MO
Summary
Reliable team member with strong communication skills and ability to adjust work for various environments. Handles modifications, requests and feedback from colleagues, clients and vendors in efficient manner, understanding needs of all parties involved. Flexible in adapting work style to fit different projects and juggling multiple assignments within tight deadlines.
Overview
26
26
years of professional experience
Work History
Learning Experience Design Specialist
Edward Jones
10.2022 - Current
- Enhanced stakeholder experiences by addressing inquiries and resolving issues promptly.
- Implemented feedback mechanisms to gather insights and improve service quality.
- Analyzed stakeholder feedback to identify trends and recommend process improvements.
- Developed strategies for enhancing customer engagement and loyalty.
- Improved service delivery with regular training sessions for team members.
- Coordinated with cross-functional teams to streamline operations and enhance Branch experience.
- Facilitated communication between departments for seamless service delivery.
- Elevated stakeholder satisfaction by implementing personalized service approaches.
- Identified areas for operational improvement and proposed actionable solutions.
- Managed complex customer interactions to ensure positive outcomes.
- Developed strong relationships with clients, leading to increased trust and repeat business.
- Aligned team objectives with organizational goals, resulting in an increased level of overall success and employee engagement.
- Implemented new training programs for team members, resulting in higher skill levels and better performance metrics.
- Worked with internal matrix partners to triage issues and submit work requests.
- Collaborated with cross-functional teams to achieve project goals on time and within budget constraints.
- Delivered impactful presentations at industry conferences showcasing thought leadership skills while promoting company products or services effectively.
- Developed questionnaires and facilitated focus group discussions.
- Tracked key metrics and developed spreadsheets and data models.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
- Developed creative design solutions, enhancing brand identity and customer engagement.
- Collaborated with cross-functional teams to ensure cohesive design strategy.
- Created visually appealing graphics to elevate marketing campaigns.
- Enhanced user experience with intuitive interface designs.
- Implemented design revisions for continuous improvement and innovation.
- Collaborated with clients to understand requirements and deliver tailored design services.
- Presented design proposals to clients, effectively communicating the value of proposed solutions.
- Continuously expanded skills through attending industry conferences, workshops, or webinars.
- Transformed client ideas into actionable design plans, resulting in successful implementation.
- Collaborated with multidisciplinary teams to provide comprehensive design solutions for complex projects.
- Obtained approval of concepts by submitting rough drafts to management or to client.
Service Specialist II
Edward Jones
10.2018 - 10.2022
- Improved Branch satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and Branch satisfaction scores.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Mentored junior staff members on best practices regarding service excellence while modeling exemplary behavior at all times.
- Handled escalated Branch concerns with professionalism, resulting in improved relationships and repeat business.
- Proactively identified opportunities for improvement within the service delivery process, implementing changes that led to tangible benefits for both Branches and Associates alike.
- Positively engaged with Branches and maintained professional appearance as company representative.
Underwriting Analyst
Contracted
09.2008 - 09.2018
- Conducted thorough analysis of financial documents to support risk assessment and decision-making.
- Identified potential risks in loan applications, contributing to informed underwriting decisions.
- Improved accuracy of risk evaluations by collaborating with team to review complex cases.
- Reviewed loan applications for compliance with company policies, ensuring adherence to guidelines.
- Analyzed applicant creditworthiness to facilitate approval process for qualified individuals.
- Enhanced decision-making by compiling and interpreting data from various financial sources.
- Assessed risk factors of potential clients, ensuring alignment with organizational standards.
- Supported underwriting decisions with detailed financial analyses and recommendations.
- Collaborated with cross-functional teams to refine underwriting strategies for better outcomes.
- Maintained up-to-date knowledge of industry trends to enhance underwriting accuracy.
- Ensured regulatory compliance through meticulous review of underwriting processes.
- Enhanced portfolio quality by identifying and mitigating high-risk applications.
- Calculated loan applicant debt ratios, income and terms and payments to determine financial stability of applicants to repay loan.
- Performed second-level review for loans recommended for denial by assisting with re-negotiations.
- Contacted borrowers to gather additional information to make appropriate lending decisions.
- Acted as a subject matter expert within the team for a specific line of business or product offering, providing guidance and support to colleagues when needed.
Reporter
Suburban Journals
07.2000 - 08.2008
- Wrote and submitted accurate, engaging, and fact-checked stories.
- Collaborated with other journalists and departments to produce well-rounded and comprehensive news coverage.
- Developed expertise in covering various beats, demonstrating versatility and adaptability as a reporter.
- Exceeded deadlines consistently, producing accurate and well-written news stories under tight time constraints.
- Participated in community events as a representative of the publication, fostering positive relationships between the news outlet and its audience members.
- Conducted in-depth interviews with key stakeholders, providing comprehensive perspectives on relevant issues.
- Investigated important community issues and put together well-received reports.
- Attended press conferences, court hearings and special events to stay conversant with current news.
- Addressed sensitive topics professionally while adhering to ethical standards.
- Established credibility with sources by building strong relationships, resulting in exclusive interviews and scoops.
- Stayed up-to-date with current events and trends to stay ahead of competition.
- Captured and edited audio, video and photographs to provide multimedia content to enhance stories.
- Consistently met and exceeded performance metrics as set by editors or publication management, contributing to the overall success of the news outlet.
- Improved overall reporting quality through meticulous editing and proofreading of articles before publication.
- Collaborated with editors to develop compelling story ideas, ensuring diverse content that appealed to a wide audience.
- Utilized social media to promote stories and build audience.
- Contributed to increased readership by consistently delivering engaging and timely stories.
- Streamlined workflow processes by collaborating closely with photographers, graphic designers, and other team members to coordinate visual elements within articles efficiently.
- Spearheaded community engagement initiatives, increasing public interaction and feedback.
- Collaborated with editors and photographers to produce cohesive and visually appealing stories.
- Increased readership through development and execution of targeted social media strategy.
- Improved audience engagement by consistently delivering compelling news stories under tight deadlines.
- Participated in editorial meetings to discuss story ideas and content.
- Disseminated news content through social media for better engagement with audiences and faster reporting.
- Drafted news headlines for broadcasting to capture listeners with clear and condensed writing.
Program Director
Muscular Dystrophy Association, MDA
02.1999 - 06.2000
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Monitored program performance to identify areas for improvement.
- Established strong partnerships with internal and external stakeholders for collaborative problemsolving.
- Advanced community outreach efforts by forging strong relationships with local partners.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
- Developed and implemented marketing strategies to promote program awareness and participation.
- Maintained and updated project related documents.
- Promoted an inclusive environment by actively engaging diverse populations in all aspects of programming.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Led change management initiatives, fostering a positive organizational culture during periods of transition.
- Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
- Managed cross-functional teams to deliver exceptional program outcomes within budget and time constraints.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Spearheaded fundraising efforts to secure resources necessary for program sustainability and success.
- Negotiated program contracts and agreements to obtain cost-effective pricing.
- Increased stakeholder satisfaction with proactive communication and timely issue resolution.
- Cultivated high-performing team by recruiting top talent and providing ongoing professional development opportunities.
- Enhanced program visibility and engagement by developing and implementing comprehensive marketing strategies.
Education
MBA - Finance
Lindenwood University
Saint Charles, MOBachelor of Arts - Business Communication
Lindenwood University
Saint Charles, MO05-1997
Skills
- Graphic design
- Creative solutions
- Layout design
- Typography skills
- Visual storytelling
- Design collaboration
- Project management
- Visual aesthetics
- Presentation design
- Content creation
- Creative and artistic
- Multi-tasking
- Collaboration skills
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Learning Experience Design Specialist
Edward Jones
10.2022 - Current
Service Specialist II
Edward Jones
10.2018 - 10.2022
Underwriting Analyst
Contracted
09.2008 - 09.2018
Reporter
Suburban Journals
07.2000 - 08.2008
Program Director
Muscular Dystrophy Association, MDA
02.1999 - 06.2000
MBA - Finance
Lindenwood University
Bachelor of Arts - Business Communication
Lindenwood University
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