Robin Morris
St Louis,MO
Summary
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Banking professional prepared to excel in client-focused environment. Background in delivering personalized financial advice and contributing to significant customer retention. Known for reliable collaboration and adaptability to changing needs. Skilled in financial analysis and customer engagement.
Overview
23
23
years of professional experience
Work History
Relationship Banker
Royal Banks of Missouri
9990 Manchester Road
07.2023 - Current
- Provided personalized financial advice tailored to clients' individual needs and goals.
- Cultivated strong customer relationships to enhance client satisfaction and loyalty.
- Resolved client inquiries efficiently, fostering trust and long-term partnerships.
- Executed daily banking transactions, ensuring accuracy and compliance with regulatory standards.
- Analyzed customer data to identify opportunities for cross-selling banking products effectively.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
Receptionist/Office Assistant
FlightSafety I
Hazelwood, MO
04.2016 - 03.2020
- Welcomed patrons at front desk, fostering positive interactions during check-in process.
- Received incoming calls, coordinating with hotel staff to address requests and resolve issues efficiently.
- Responded to inquiries and room requests made online, by phone or email.
- Made Travel and room arrangements for Directors, Managers, Supervisors, Engineers and sometimes the General Manager.
- Notarized legal documents for employees to ensure authenticity and compliance.
- Signed for packages, recorded deliveries and distributed to personnel.
- Input customer to correct meeting room and made immediate updates to reflect room changes.
- Arranged travel and accommodations for directors, managers, supervisors, engineers, and occasionally the general manager.
- Notarized documents for all employees
Administrative Assistant
Mercy Hospital St. Louis
St Louis, MO
09.2003 - 03.2016
- Organized and maintained filing and document management systems, ensuring efficient retrieval and storage of vital records.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Managed communication flow to executives by prioritizing mail, handling calls, and composing correspondence for timely responses.
- Conducted regular inventory checks in supply closet to ensure adequate stock levels.
- Coordinated project materials by managing physical and digital files, ensuring up-to-date records and accurate reporting.
- Facilitated customer inquiries by directing communication to the relevant department personnel.
- Tracked employee attendance records by documenting vacation, sick leave, and personal days.
- Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
- Managed building access by issuing key cards to employees and authorized visitors.
Education
Some College (No Degree) -
Concordia University, St Louis
Associate of Business Administration -
Tarkio College
St Louis, MOSkills
- Call routing
- Front office management
- Office supplies ordering
- Administrative skills
- Customer assistance and interaction
- Issue handling
- Cash transactions
- Correspondence typing
- Conflict management
- Oral and writing communication
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Financial services
- Money handling
- Teller support
- Creative thinking
- Financial planning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Timeline
Relationship Banker
Royal Banks of Missouri
07.2023 - Current
Receptionist/Office Assistant
FlightSafety I
04.2016 - 03.2020
Administrative Assistant
Mercy Hospital St. Louis
09.2003 - 03.2016
Associate of Business Administration -
Tarkio College
Some College (No Degree) -
Concordia University, St Louis
Education and Training
other,other