Robin McKnight
Savannah
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Surgical Scheduling and Outreach Coordinator
Murphy Watson Burr Eye Center
05.1994 - Current
- Developed and maintained outreach strategies to enhance strong relationships with referring providers
- Streamlined communication processes between departments to improve workflow efficiency.
- Trained and mentored staff on outreach techniques and best practices.
- Analyzed effectiveness through feedback collection and data evaluation.
- Schedule appointments for patients for their surgeries including pre op and post op.
- Managed the satellite offices including all front desk duties and scheduling surgeries and the hospital schedules.
- Manage the scheduling for lasik surgical procedures
- Precertification for insurance on surgical procedures
Education
Missouri Western State University (110 Credited Hours)
Saint Joseph, MOSkills
- Strong customer service skills
- Strong organizational skills
- Effective multitasking
- Patient data management and practice coordination
- Guidance and support
- Team management
- Attention to detail
Certification
CPSS ( Certified Patient Service Specialist) certification
Timeline
Surgical Scheduling and Outreach Coordinator
Murphy Watson Burr Eye Center
05.1994 - Current
Missouri Western State University (110 Credited Hours)