Robert Raouf Georges Wakim
Macao
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
7
7
years of professional experience
Work History
General Manager
Common Table by Taipa Cafe
Macau
01.2024 - Current
- Analyzed and optimized existing processes to enhance overall productivity levels.
- Established and maintained efficient communication with staff members, facilitating smooth operations.
- Monitored financial performance, identifying opportunities for improvement in cost savings and revenue generation.
- Collaborated with vendors to negotiate competitive pricing for supplies and materials.
- Partnered with cross-functional teams to pinpoint opportunities for enhancing current business practices and created strategic action plans.
- Managed daily business operations, encompassing budgeting, staffing, scheduling, inventory control and sales.
Assistant Restaurant Manager
Grand Lisboa Palace
Macao
03.2021 - 01.2024
- Pre-opening Team of Grand Lisboa Palace and worked at The Grand Buffet, Palazzo Versace Macau Project, Mesa by Jose Avillez with over 120 Team Members over all.
- Developed marketing strategies to attract new customers.
- Monitored customer service standards and implemented corrective measures as necessary.
- Ensured compliance with health and safety regulations.
- Developed and implemented weekly work schedules for restaurant staff.
- Coordinated catering services for special occasions and corporate events.
- Instructed front-of-house employees on restaurant policies, procedures, and effective guest service methods.
- Demonstrated strong leadership skills and provided clear direction to restaurant employees.
- Prepared monthly financial reports for upper management review.
Manager
Common Table by Taipa Cafe
Macao
04.2019 - 03.2021
- Developed and implemented customer satisfaction and loyalty strategies.
- Evaluated skills of team members and assigned tasks accordingly to optimize efficiency.
- Managed up-to-date records of employee attendance, payroll information, and vacation requests.
- Ensured cost-effectiveness and maintained quality standards through budget monitoring.
- Provided guidance on company policies and procedures to resolve conflicts between employees.
- Conducted performance evaluations, provided feedback and coaching for team development.
Assistant Restaurant Manager
Studio City Macao
Macao
09.2017 - 02.2019
- Pre-opening team of Studio City Macau and worked at Spotlight Buffet, VIP Gaming, Trattoria Il Molino, Rossi Trattoria and Pierre Herme with over 90 Team Members.
- Ensured the accuracy of record keeping for sales transactions and other financial data.
- Maintained cleanliness and orderliness in the dining area by conducting daily inspections.
- Ensured compliance with health and safety regulations in the workplace.
- Created weekly work schedules for all restaurant personnel.
- Continuously monitored employee performance data, identifying opportunities for improvement
- Prepared monthly financial reports for upper management review.
- Ensured the entire look of the restaurant remained clean and inviting without compromise.
- Interacted with customers to assess their satisfaction with service and menu offerings.
- Assisted staff by serving food and beverages or bussing tables.
- Delegated work to staff, setting priorities and goals.
Education
Associate of Science - Computer Technology
Datamex Institute of Computer Technology
PhilippinesSkills
- P&L Management
- Project Management
- Business Development
- Communication Skills
- Customer Relationship Management
- Schedule Management
- Operations Management
- Marketing
- Training and Development
- Product costing
Languages
Filipino
First Language
ENGLISH
Proficient (C2)
C2
CANTONESE
Intermediate (B1)
B1
Accomplishments
- DEPARTMENTAL DEVELOPMENT TRAINER
- KAIZEN PROGRAM
- LEADERSHIP PROGRAM
Websites
Macau Permanent Resident
- Macau ID #16183279
References
References available upon request.
Timeline
General Manager
Common Table by Taipa Cafe
01.2024 - Current
Assistant Restaurant Manager
Grand Lisboa Palace
03.2021 - 01.2024
Manager
Common Table by Taipa Cafe
04.2019 - 03.2021
Assistant Restaurant Manager
Studio City Macao
09.2017 - 02.2019
Associate of Science - Computer Technology
Datamex Institute of Computer Technology
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