Robert James Ferris Jr.
St Louis
Summary
Energetic professional with many years of healthcare experience. Recruits and hires clinic staff to support exceptional patient care standards. Maintains strong rapport with healthcare providers, staff, and patients.
Qualified Clinic Manager with proven track record in overseeing clinic operations and ensuring high standards of patient care. Successfully managed day-to-day administrative tasks and improved operational efficiency. Demonstrated expertise in team leadership and patient relations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinic Manager
Affordable Dentures & Implants
12.2021 - Current
- Manage all financial aspects of the clinic.
- Scheduling of client appointments.
- Supervision and appointment of staff. Taking care of marketing and public relations.
- Implementing procedures and policies.
- Corresponding via email with corporate for the needs of the clinic.
- Discuss the Tx plans I set up according to the doctor's recommendations with the patient.
- Ensure the clinic and staff adhere to all safety protocols and OSHA regulations.
- A CPR-certified individual who assures that all staff members are, as well.
- Reviewed reports on operational performance metrics to measure efficiency levels.
- Check and approve timesheets for payroll submission.
- Dentrix experience.
- Resolve customer complaints promptly by following up on issues and taking corrective action when necessary.
- Develop policies and procedures for the clinic to ensure quality service delivery.
- Present treatment options, verify insurance, and collect payments while maintaining high care standards, address patient concerns, and educate them on insurance benefits, affordable payment options, and financing.
- Ensure essential systems and protocols are in place to support office operations, allowing the doctor to focus on dentistry.
- Oversee front and back office tasks, including daily operations, employee and patient relations, performance management, and achieving operational goals.
- Drive revenue by managing patient scheduling, staff productivity, and treatment planning.
- Take on additional tasks as needed to support office operations and meet business needs.
Lab Technician
Affordable Dentures & Implants
03.2018 - 12.2021
- Set teeth in wax according to the bite to be tried on, which is later approved by the patient and doctor.
- Received case pans with impressions taken from patients, which are to be poured up and made into models essential for setting teeth against the bite, wax for wax try-ins, or to set teeth for immediate dentures to be placed during surgery.
- Adjusted dentures as needed to ensure the most comfortable fit for patients.
- Repaired any denture that needed acrylic added, a tooth replaced, or if the denture broke.
- Set up the laboratory each morning for boil-outs, cleaned, and prepped flasks for daily usage.
- Ordered teeth cards and managed inventory to ensure an adequate supply of materials.
- Seal approved wax try-ins and trimmed wax to present a nice presentation of teeth and a more natural look.
- Processed teeth in acrylic for the final delivery of dentures.
Pro-Form Finisher
NDX/Keller Dental Laboratory
04.2013 - 03.2018
- Review the doctor's Rx to determine the appliance style needed for the patient's needs.
- Cut out and rough-finish the appliance.
- Add an acrylic element if needed.
- Pumice and high-shine appliances.
- Fit and check appliances for fit and functionality, adjust as needed, and send them to QC for the final check upon delivery.
- Trained in various department areas: H/S Comfort Finishing, Hard Finishing, Stamping, Vacuum Form, Polyflex, and Thermofit.
- Awarded perfect attendance.
- Member of the Activities Committee.
- Ensured compliance with environmental regulations when disposing of hazardous waste materials from finishing processes.
Education
High School Diploma -
Civic Memorial High School
Bethalto, IL08-1990
CRCST - Sterilization
MedCerts
2026
Skills
- Positive, winning mindset, with consistency and reliability
- Proficient in Spanish Language (C2 Level)
- Strong leadership Skills with the ability to motivate and inspire my team
- Exceptional communication and interpersonal skills, able to connect with patients
- An analytical thinker and decision-maker with a drive for continuous improvement
- Competitive and entrepreneurial mindset to exceed goals
- Proven success in treatment planning, case acceptance, and increasing production growth
- Healthcare administration
- Clinical management
- Revenue management
- HIPAA compliance
- Scheduling
- Records management
- Employee training
- Employee recruitment
- Administrative leadership
- Operations management
- Technical troubleshooting
- Patient care coordination
- Continuous improvement
- Personnel recruitment
- Business operation management
- Patient relations
- Active listening
- Multitasking Abilities
- Records maintenance
- Teamwork and collaboration
- Goal attainment
- Verbal and written communication
- Data analysis
- Employee supervision
- Team leadership
- Patient communication
- Staff supervision
- OSHA compliance
- Appointment scheduling
- Operational metrics
- Office administration
- Medical terminology
- Recruitment and hiring
Accomplishments
- Achieved number of patients scheduled and seen by completing better service and attention to detail with accuracy and efficiency.
Certification
- Certified CRCST, MedCerts - 2026
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Clinic Manager
Affordable Dentures & Implants
12.2021 - Current
Lab Technician
Affordable Dentures & Implants
03.2018 - 12.2021
Pro-Form Finisher
NDX/Keller Dental Laboratory
04.2013 - 03.2018
High School Diploma -
Civic Memorial High School
CRCST - Sterilization
MedCerts
Education and Training
other