Robert Swann
Florissant
Summary
Dynamic professional with a proven track record at Avis/Budget, excelling in customer service and vehicle management. Leveraging patience and stress tolerance, I enhanced service delivery and operational efficiency. Skilled in vehicle detailing and maintenance, I consistently improved customer satisfaction and streamlined processes, contributing to a positive rental experience.
Overview
26
26
years of professional experience
Work History
Service Agent
Avis/ Budget
St Louis, MO
08.2025 - Current
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Managed vehicle inventory, ensuring accurate tracking and organization of fleet availability.
- Assisted customers with rental agreements, providing detailed information on services and fees.
- Conducted vehicle inspections, identifying maintenance needs to ensure safety and compliance.
- Clean and detail cars preparing them for rental
Supervisor of Cleaning
Kellum Cleaning Co
St Louis, MO
02.2002 - Current
- Supervised daily cleaning operations to ensure high standards of cleanliness and safety.
- Developed and implemented training programs for new cleaning staff to enhance efficiency.
- Monitored inventory levels and coordinated supply orders to maintain optimal stock availability.
- Conducted regular quality inspections to identify areas for improvement in cleaning protocols.
Owner/Operator
The Spot Sports Bar
St Louis, MO
12.2016 - 02.2024
- Managed daily operations, ensuring high-quality service and customer satisfaction.
- Developed staff training programs to enhance team performance and service standards.
- Monitored inventory levels, optimizing stock management and reducing waste.
- Implemented marketing strategies to increase brand visibility and attract new clientele.
Customer Service Representative
AT&T
Chesterfield, MO
01.2000 - 06.2002
- Resolved customer inquiries and concerns through effective communication and problem-solving skills.
- Managed high-volume calls while maintaining quality service standards and customer satisfaction.
- Trained new staff on company policies, procedures, and best practices for customer interactions.
- Developed and implemented process improvements to enhance efficiency in service delivery.
- Taking inbound and outbound sales calls
Education
High School Diploma -
Roosevelt High School
St Louis, MO05-1989
Skills
- Patience and calmness
- Basic maintenance
- Stress tolerance
- Vehicle detailing
Timeline
Service Agent
Avis/ Budget
08.2025 - Current
Owner/Operator
The Spot Sports Bar
12.2016 - 02.2024
Supervisor of Cleaning
Kellum Cleaning Co
02.2002 - Current
Customer Service Representative
AT&T
01.2000 - 06.2002
High School Diploma -
Roosevelt High School