Robert Stepp
Liberty
Summary
Adept at leveraging extensive experience in automotive service and repair, honed at premier dealerships like Thoroughbred Ford. Excels in diagnostic testing and preventative maintenance, paired with exceptional customer service skills. Proven track record of enhancing service quality and efficiency, with a focus on exceeding employer and customer expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service/Quick Lube Technician
Chuck Anderson Ford
Excelsior Springs
03.2023 - 02.2025
Service Technician
Thoroughbred Ford
Kansas City
11.2021 - 03.2023
Service
Max Ford
Harrisonville
05.2021 - 11.2021
Service Technician Apprentice
Gary Crossley Ford
Kansas City
08.2019 - 05.2021
Education
Associate of Applied Science - Ford Automotive
Metropolitan Community College
Kansas City, MO05-2021
High School Diploma -
Liberty High School
Liberty, MO05-2018
Skills
- Hand tools proficiency
- Vehicle operation
- HVAC systems
- Software diagnostics
- Mechanical aptitude
- Diagnostic testing
- Preventative maintenance
- Soldering techniques
- Work order prioritization
- Warranty repair
- Time tracking
- Power tool proficiency
- Verbal and written communication
- Troubleshooting and Diagnostics
- Troubleshooting skills
- Equipment maintenance
- Service reports
- Professional and courteous
- Problem and issue resolution
- Service ticket accuracy
- Customer service
- Quality control
- Quality assurance
- Expertise in installations
- Repair techniques
- Attention to detail
- Documentation and reporting
- Maintenance and repair
- Valid Driver's license
- Mechanical tools
- Analytical thinking
- Project estimation and bidding
- Troubleshooting and diagnosis
Accomplishments
- Eagle scout
- Warrior in the tribe of Mic o say
Certification
- MVI license
- Section 609 Certification
- Ford ASSET Certification
Timeline
Service/Quick Lube Technician
Chuck Anderson Ford
03.2023 - 02.2025
Service Technician
Thoroughbred Ford
11.2021 - 03.2023
Service
Max Ford
05.2021 - 11.2021
Service Technician Apprentice
Gary Crossley Ford
08.2019 - 05.2021
Associate of Applied Science - Ford Automotive
Metropolitan Community College
High School Diploma -
Liberty High School
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