Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Forrest

St. Louis

Summary

Increasing sales customer interaction budgeting

Overview

14
14
years of professional experience
1
1
Certification

Work History

Store Manager

Dollar General
02.2024 - Current
  • Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
  • Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
  • Managed a team of 12 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
  • Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
  • Collaborated with vendors to negotiate favorable pricing terms and maintain strong supplier relationships
  • Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
  • Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
  • Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction
  • Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
  • Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
  • Implemented customer service initiatives that improved overall satisfaction ratings by 34%
  • Optimized inventory control processes to minimize stockouts while reducing excess inventory by 55%

Store Manager

Ruler Food Stores
02.2022 - 02.2024
  • Enhanced store productivity and profitability by managing daily operations for 13 employees.
  • Supervised hiring, training, and performance of new team members.
  • Conducted training sessions to equip staff with essential skills.
  • Implemented effective scheduling strategies to assign shifts efficiently.
  • Executed daily cash counts to maintain financial integrity.
  • Cultivated strong relationships with clients and employees through excellent communication skills.
  • Oversaw administrative duties to streamline operational workflows.

Senior Assistant Manager

Old Time Pottery
05.2019 - 02.2023
  • Directed daily operations to meet customer and staff needs effectively.
  • Coordinated with DM and store management to implement pricing changes and sales events.
  • Executed merchandising strategies to present goods aesthetically and ensure accurate pricing.
  • Managed accounting functions, maintaining balanced books and verifying deposit accuracy.
  • Monitored performance metrics to coach team for improved sales and profitability.
  • Received orders from vendors, ensuring shipment accuracy through verification processes.
  • Oversaw store opening and closing procedures to maintain operational integrity.
  • Scheduled and tracked employee timekeeping to optimize workforce management.

Pharmacy Technician/Assistant Manager

Walgreens
03.2019 - 12.2019
  • Responsible for directing daily operations and correspondence with corporate office.
  • Delegating tasks to employees and following up to ensure quality.
  • Merchandising and checking in shipments as well as making weekly vendor replenishments as needed.
  • Cashiering and any customer service needs (returns, adjustments and changing larger bills) as well as coaching and implementing disciplinary actions.
  • Verifying prescriptions and providing proper documents for after care and dosages.
  • Closing and securing my shift to prepare for the next manager.
  • Daily reconciliation of registers and verifying deposits for our armored truck pickup.

Assistant Store Manager

Here Today
11.2017 - 12.2018
  • Responsible for directing daily store operations
  • Directly responsible ensuring performance metrics are being met
  • Staff management duties - hiring & administering disciplinary process
  • Staff development - coaching, maintaining upward mobility program
  • Oversee service programs
  • Serve as subject matter expert
  • Receive & reply to corporate correspondences
  • Daily clerical duties
  • Interact with a wide variety of vendors
  • Check in & verify shipments
  • Unloading and merchandising goods received
  • Create & maintain budgetary spreadsheets for inventory & marketing
  • Tracking sales and producing reports for certain inventory levels.
  • Use of RF Guns daily and POS operations

Associate Store Manager

HH Saint Louis
07.2013 - 12.2017
  • Daily tasks and sending correspondence to corporate
  • Operational duties to maintain flow of business
  • Monitoring sales of products to create spreadsheets to send to vendors and allocators.
  • Purchasing and merchandising received goods
  • Verifying and checking in orders daily
  • Overseeing staff and acting as a subject matter expert
  • Staffing, scheduling and staff development
  • Responsible for performance metrics being met
  • Planning events for consumers to test products as well as appointing staff to fulfill duties necessary.
  • Attending conventions to represent on behalf of my company

Inventory Control Specialist

Home Depot
02.2012 - 07.2013
  • Serve as a subject matter expert in the field of logistics
  • Conduct regular inventory surveys and adjustments
  • Ensure proper stocking of goods received
  • Maintain equipment inventory lists
  • Unload trucks and palletize like items by category while surveying our invoice for any inconsistencies
  • Purchasing and/or setting up repair for equipment
  • Keeping daily logs to maintain shrink levels

Education

Bachelor's - Art History

Saint Louis University
St. Louis, MO
05.2014

Skills

  • Retail and store management
  • Pharmacy technician experience
  • Event coordination and planning
  • Photography skills
  • Marketing knowledge
  • Administrative capabilities
  • POS system operation
  • Proficient in Microsoft Word
  • Leadership and team management
  • Exceptional customer service
  • Sales expertise
  • Adobe Illustrator proficiency

Certification

National Pharmacy Technician Certification (PTCB)

Timeline

Store Manager

Dollar General
02.2024 - Current

Store Manager

Ruler Food Stores
02.2022 - 02.2024

Senior Assistant Manager

Old Time Pottery
05.2019 - 02.2023

Pharmacy Technician/Assistant Manager

Walgreens
03.2019 - 12.2019

Assistant Store Manager

Here Today
11.2017 - 12.2018

Associate Store Manager

HH Saint Louis
07.2013 - 12.2017

Inventory Control Specialist

Home Depot
02.2012 - 07.2013

Bachelor's - Art History

Saint Louis University

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Robert Forrest