Robert Cook
Arnold
Summary
Experienced account manager with a proven track record in enhancing customer satisfaction and driving business growth. Demonstrates strong negotiation skills and effective problem-solving capabilities. Committed to fostering strategic client relationships and delivering results that align with organizational goals.
Overview
26
26
years of professional experience
Work History
Inside Sales Representative
Medco Tools & Equipment
St Louis
09.2024 - 12.2025
- Engaged with customers to identify their needs and recommend appropriate solutions.
- Processed customer orders and managed invoicing through company software systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Account Manager - B2B Business Development
Painters Supply And Equipment
Arnold
03.2022 - 01.2024
- Developed strong client relationships to enhance customer satisfaction and loyalty.
- Managed B2B sales processes to drive business growth and revenue generation.
- Coordinated product demonstrations and presentations for potential clients.
- Conducted market research to identify new business opportunities and trends.
- Created proposals and contracts tailored to client needs and specifications.
- Facilitated training sessions for clients on product usage and best practices.
- Resolved client inquiries promptly to maintain positive service experiences.
- Identified key decision makers within target accounts and developed relationships with them.
- Maintained accurate records of all customer interactions using CRM software tools.
- Provided technical support when necessary during demos or troubleshooting sessions with customers or prospects.
- Negotiated contracts with customers, vendors, and suppliers to maximize profitability.
- Managed and maintained relationships with existing clients to ensure customer satisfaction.
Territory Manager - Sales and Service
LKQ Corporations
St Louis
08.2012 - 03.2022
- Managed territory sales operations and developed client relationships.
- Analyzed market trends to identify opportunities for growth in the region.
- Oversaw inventory management and ensured optimal stock levels at locations.
- Presented product demonstrations to clients, highlighting features and benefits.
- Ensured all products were stocked at each location according to inventory levels needed for optimal sales success.
- Tracked sales performance against established goals and objectives on a weekly basis.
- Developed and implemented sales strategies to increase market share in a designated territory.
- Managed customer relationships by providing exceptional service, responding to inquiries, resolving complaints and ensuring customer satisfaction.
- Analyzed market data to identify potential opportunities for growth within the region.
- Provided technical support to customers on product use, installation and troubleshooting issues.
- Gathered competitive intelligence data from the field to assess trends in the marketplace.
- Negotiated terms of contracts with customers including pricing and payment schedules.
- Maintained accurate records of sales activity using CRM software systems.
- Prepared monthly reports detailing progress towards meeting targets in areas such as revenue growth, margin improvement.
- Identified new business opportunities through networking with existing clients and prospects.
- Worked closely with existing accounts to grow market share.
- Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
- Analyzed territory to identify and negotiate contracts with new retail customer opportunities.
Account Manager - B2B Business Development
Cooper Color
Arnold
11.2010 - 08.2012
- Managed B2B sales processes to drive business growth and revenue generation.
- Coordinated product demonstrations and presentations for potential clients.
- Conducted market research to identify new business opportunities and trends.
- Created proposals and contracts tailored to client needs and specifications.
- Facilitated training sessions for clients on product usage and best practices.
- Resolved client inquiries promptly to maintain positive service experiences.
Key Account Manager
Akzo Nobel Coatings
St Louis
04.2000 - 11.2010
- Managed key account relationships to enhance client satisfaction and retention.
- Developed strategic account plans to align with customer needs and company goals.
- Conducted regular business reviews to assess account performance and opportunities.
- Facilitated communication between clients and internal departments for seamless service.
- Analyzed market trends to identify new business opportunities within existing accounts.
- Negotiated contract terms and pricing structures to optimize profitability for projects.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Established strong relationships with clients through regular communication and follow-up activities.
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
- Utilized sales data and client feedback to improve organizational strategies.
- Analyzed market trends, customer feedback, pricing strategies. to recommend changes in product offerings or services.
- Negotiated contract terms with clients and established important deadlines.
- Resolved conflicts between customers and other departments by identifying root causes and proposing solutions.
- Sought out opportunities for upselling additional products or services to existing customers.
- Increased product sales through targeted marketing campaigns.
- Provided training sessions for customers on how best utilize the company's products or services.
- Monitored market trends and competitor activity to adjust account strategies accordingly.
- Participated in industry events and conferences to stay informed on market trends and build network with potential key accounts.
- Conducted regular business reviews with key clients to assess product and service performance and identify improvement areas.
- Facilitated training sessions for key accounts on product features, benefits, and best practices.
- Managed the onboarding process for new key accounts, ensuring a smooth transition and immediate value realization.
- Managed account portfolios, keeping detailed records of account activities, transactions, and progress.
- Developed and implemented strategic plans to maintain and grow key accounts, enhancing customer satisfaction and loyalty.
- Established and maintained strong relationships with decision-makers and influencers within key accounts.
- Produced sales documents, finalized deals and filed records.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Education
Some College (No Degree) - Accounting And Finance
St. Louis Community College-Meramec
St Louis, MOHigh School Diploma -
Cleveland High School
St Louis, MOSkills
- Customer relationship management
- B2B sales strategy
- Proposal development
- Market analysis
- Territory management
- Product demonstrations
- Sales performance tracking
- Effective communication
- Problem solving
- Client negotiation
- Relationship building
- Conflict resolution
- Attention to detail
- Analytical thinking
- Client retention
- Client relationship management
- Cold calling expertise
- Verbal and written communication
- Interpersonal communication
- Analytical problem solver
- Consultative sales approach
- Tenacious follow-up
- Expertise in cold calling
- Opportunity identification
- Sales pipeline management
- Closing techniques
- B2B sales
- Documentation and reporting
- Driven
- Persuasive negotiator
- Product knowledge
- Relationship building and management
- Contract management
- Compelling presentations
- Networking enthusiast
- Sales and negotiation
- Customer relationship building
- Account acquisition
- Excellent time management
- Sales closing
- Goal setting
- Prospect cultivation
- New business development
- Upselling and cross selling
- Objection handling
- Sales presentations
- Goals and performance
Accomplishments
2019 LKQ Top Sales Growth US Sales
Timeline
Inside Sales Representative
Medco Tools & Equipment
09.2024 - 12.2025
Account Manager - B2B Business Development
Painters Supply And Equipment
03.2022 - 01.2024
Territory Manager - Sales and Service
LKQ Corporations
08.2012 - 03.2022
Account Manager - B2B Business Development
Cooper Color
11.2010 - 08.2012
Key Account Manager
Akzo Nobel Coatings
04.2000 - 11.2010
Some College (No Degree) - Accounting And Finance
St. Louis Community College-Meramec
High School Diploma -
Cleveland High School