Robert Black

• Provide customer service and information in a consistently friendly, respectful, and helpful manner. Responds to routine questions and provides directions to the public. • Demonstrates increased awareness of behaviors that are reactions to triggers, understanding that while the threat may not be clear, it is real to the client/ employee. Assists others in identifying triggers and use calming strategies. • Reports questionable/inappropriate conduct of employees, residents, patients, or the public to an immediate supervisor or other administrator. • Takes necessary action in removing unruly individuals or detaining them until they can be turned over to the proper authorities. • Assists in organizing and conducting searches when patient's/ residents walk away or escape; assists in handling agitated patients/ residents. • Respond to all emergency situations, such as unauthorized persons, fires, alarms, severe weather, maintenance breakdowns, etc. In emergencies, contact the Supervisor. • Check all inside/ outside doors, including wards, public restrooms, maintenance, and office buildings to ensure secured as necessary. • Escort outside emergency personnel to the correct building and living area while ensuring their safety and accountability of all of their equipment. • Familiar with all emergency codes and the proper procedures for each code as well as the 9-1-1 process. • Must be knowledgeable with technology and able to adapt quickly with changes in technology. Will be responsible for properly use A.I phones, Switch board phones, key boxes, X-ray machines, wands, computers, client phones, etc., as well as make minor repairs when necessary. • Must be able to use the Pelco Video System, GEOTAB and CPS Sally Port. • Responsible for communicating clearly and professional on the paging system, phones and radios, using a professional tone/ demeanor and in accordance with FCC guidelines. • Able to operate the personal alarm systems. • Can operate all gates, doors and turn styles in a timely and safe manner. • Able to operate and reset the coil doors. Familiar with the fire suppression system and how to silence the alarms and the reporting procedure with the fire alarm panel sounds.• Provide customer service and information in a consistently friendly, respectful, and helpful manner. Responds to routine questions and provides directions to the public. • Demonstrates increased awareness of behaviors that are reactions to triggers, understanding that while the threat may not be clear, it is real to the client/ employee. Assists others in identifying triggers and use calming strategies. • Reports questionable/inappropriate conduct of employees, residents, patients, or the public to an immediate supervisor or other administrator. • Takes necessary action in removing unruly individuals or detaining them until they can be turned over to the proper authorities. • Assists in organizing and conducting searches when patient's/ residents walk away or escape; assists in handling agitated patients/ residents. • Respond to all emergency situations, such as unauthorized persons, fires, alarms, severe weather, maintenance breakdowns, etc. In emergencies, contact the Supervisor. • Check all inside/ outside doors, including wards, public restrooms, maintenance, and office buildings to ensure secured as necessary. • Escort outside emergency personnel to the correct building and living area while ensuring their safety and accountability of all of their equipment. • Familiar with all emergency codes and the proper procedures for each code as well as the 9-1-1 process. • Must be knowledgeable with technology and able to adapt quickly with changes in technology. Will be responsible for properly use A.I phones, Switch board phones, key boxes, X-ray machines, wands, computers, client phones, etc., as well as make minor repairs when necessary. • Must be able to use the Pelco Video System, GEOTAB and CPS Sally Port. • Responsible for communicating clearly and professional on the paging system, phones and radios, using a professional tone/ demeanor and in accordance with FCC guidelines. • Able to operate the personal alarm systems. • Can operate all gates, doors and turn styles in a timely and safe manner. • Able to operate and reset the coil doors. Familiar with the fire suppression system and how to silence the alarms and the reporting procedure with the fire alarm panel sounds.positive and professional manor; reports any known obstacles to the completion of work assignments; asks for direction if priorities are unclear. • Able to work independently, with minimal supervision. • Maintains professional working relationships with others, both within and outside the department, regardless of individual differences, resolving any issues at the lowest possible level. • Sets an appropriate example of being on time and task, having a professional appearance, can provide direction in a positive and professional manner, assisting to remove obstacles preventing the completion of work and is able to provide clear direction of DMH/ FSH priorities. • Maintains appropriate attendance, makes proper notifications for unscheduled absences and requests for time off. Recognizes that when absent, others are picking up their responsibilities. • Demonstrates flexibility and an ability to adapt to change that occurs within the organization and/or agency. • Participates in recruiting and hiring qualified staff in conjunction with DMH/ FSH policy and procedure and applicable bargaining unit’s expectations. • Provides leadership and guidance to Security positions, to include training, supervising and evaluating. Develops and directs continuous in-service training programs. Facilitates onboarding and the professional growth in staff by ensuring training is completed. • Holds appropriate engage meetings are ensures they are properly documented. Completes evaluations in a fair and timely manner. • Responsible for scheduling staff to ensure all responsibilities and duties are assigned and completed, ensuring staff are on task and where they are supposed to be. This includes, but is not limited to spending time in the client living areas, control center, secure entrances, outside trips, etc. Additionally ensures staff are not working more overtime than allowed by policy without justification. • Is professional and courteous in interactions with others, including, but not limited to Staff, Clients,the public, outside entities, etc. Is cheerful, positive and encouraging to other team members, providing constructive feedback and positive affirmations. Treats others with respect, gratitude, trust and integrity. • Does not participate in spreading gossip or rumors and does not tolerate it from others. • Is able maintain appropriate confidentiality with information by keeping it private, sharing it only on a “need-to-know” basis and handling it according to policy and procedure. • Follows guidelines as outlined, and is knowledgeable of DMH Operating Regulations, FSH Policies and Department Manuals. Is knowledgeable of both the DMH and FSH strategic directions. • Familiar with the Security Handbook and the processes used to ensure the safety and security of the Hospital and all who work and reside here. Additionally offers content for updates to the manual. • Is able to lead a group or team to successful and timely outcomes. • Strives to cultivate a culture of empowered decision makers, facilitating cohesiveness among team members. • Ensures all certifications are renewed prior to the certification expiring. • Participates in any assigned training, such as SMART, DMH Way, RELIAS, In-Services, etc., completing them in a timely manner and has the ability to demonstrate skills learned in the commission of job duties. • Successfully completes initial and continuing competency training for employees in a timely manner. Able to demonstrate skills learned and information gained in the working environment. • Accepts other duties as assigned, including but not limited to special projects, travel, flexing hours,