Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Robert Benson

Marshall

Summary

Dynamic and results-driven professional with extensive experience as a Yard Hostler Driver at Dollar Tree Distribution Center. Proven expertise in yard management and defensive driving, consistently enhancing operational efficiency and safety. Adept at navigating complex logistics while delivering exceptional customer service and maintaining a clean driving record.

Overview

23
23
years of professional experience

Work History

Yard Hostler Driver

Dollar Tree Distribution Center
06.2025 - Current
  • Collaborated with Yardmaster to receive tasks and critical information.
  • Streamlined operations through routine equipment maintenance, reducing mechanical downtime.
  • Adapted swiftly to changing business demands and customer priorities.
  • Consistently met deadlines for container movements within designated timeframes.
  • Provided reliable service in all weather conditions, ensuring safe navigation of slippery surfaces.
  • Enhanced workplace safety by adhering to safety protocols while operating hostler trucks.
  • Conducted thorough pre-trip inspections of hostler trucks, identifying and reporting issues.
  • Utilized written instructions and GPS technology to efficiently navigate yard, minimizing search time.
  • Successfully maintained a clean driving record while executing high-pressure maneuvers in fast-paced environments.
  • Improved yard efficiency by skillfully maneuvering trailers into tight spaces and maintaining an organized work environment.
  • Completed daily equipment checks of fluid levels and monitored equipment for damage or leaks.

Owner/Operator

Circle B Installs
12.2023 - 06.2025
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.

Field Technician

AT&T
09.2014 - 08.2023
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Kept detailed records of field measurements and data.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Assisted in training new hires on company protocol, increasing overall productivity within the department.
  • Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
  • Utilized safety practices with no complaints or accidents.

Subcontractor

Ford Storage
09.2002 - 07.2014
  • Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
  • Delivered high level of service to all customers and effectively resolved issues.
  • Worked closely with homeowners to ascertain specifics of project.
  • Worked closely with general contractor on completion of punchlist tasks.
  • Provided exceptional customer service by addressing client concerns promptly and professionally, resulting in repeat business and referrals.
  • Tracked attendance and submitted work logs every day.
  • Oversaw budgeting and financial management for multiple projects, optimizing resource allocation and minimizing costs.
  • Maintained strict adherence to safety regulations, reducing workplace injuries and incidents.

Education

ASE Certification - Industrial Automation

Warrensburg RVI Votech
Warrensburg, MO
07.1996

General Studies

Warrensburg RVI
Warrensburg, MO
06.1996

Skills

  • Loading dock procedures
  • Order picking
  • Electrical safety
  • Lockout and tagout procedures
  • Warehouse operations
  • Defensive driving
  • Personal protective equipment
  • Pallet jack operation
  • Maintenance
  • Chain of custody
  • Vehicle inspection
  • Logbook maintenance
  • Route planning
  • GPS navigation
  • Confined space entry
  • Shipping documentation
  • DOT regulations
  • Truck maneuvering
  • Load securing
  • Container handling
  • Air brake systems
  • Yard management
  • Trailer hitching

Accomplishments

Union steward elected by my peers at AT&T.

Timeline

Yard Hostler Driver

Dollar Tree Distribution Center
06.2025 - Current

Owner/Operator

Circle B Installs
12.2023 - 06.2025

Field Technician

AT&T
09.2014 - 08.2023

Subcontractor

Ford Storage
09.2002 - 07.2014

ASE Certification - Industrial Automation

Warrensburg RVI Votech

General Studies

Warrensburg RVI

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