Rita Callis
Peculiar
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
20
20
years of professional experience
Work History
Customer Relationship Specialist
Signet
09.2024 - Current
- Handle customer interactions via phone and chat with professionalism and efficiency
- Provide outstanding support by addressing inquiries and resolving issues tailored to each customer's needs
- Multitask by documenting while engaging with customers to ensure proper record-keeping
- Maintain positive phone etiquette that reflects the company’s image
- Aim to exceed expectations in performance areas, including production and call handling
- Manage escalated customer issues sensitively while remaining composed
- Experience in an Omni-Channel interaction center for customer support via chat
- Strong verbal and written communication skills, especially in phone etiquette
- Capable of handling multiple tasks with attention to detail
- Strong analytical skills to assess customer feedback and improve service quality
- Proficient in Microsoft Word and Excel
Customer Relationship Representative
PeopleReady
06.2022 - 12.2023
- Build lasting customer relationships through regular communication
- Process orders from customers, including pricing and feedback
- Register customers and guide them on using JobStack effectively
- Create new customer records and conduct credit checks as needed
- Ensure temporary associates meet customer skill requirements before placement
- Collaborate with team members to fulfill customer orders with qualified associates
- Maintain positive relationships with temporary associates and assist in their job search
- Address customer feedback promptly and escalate concerns as necessary
- Manage work tickets and timesheets daily for payroll processing
Hair Stylist
Self-Employed
01.2017 - 01.2022
- Hair stylist
National Sales Team Recruiter
Lumber Liquidators
10.2013 - 12.2014
- Responsible for recruitment across 205 field store locations
- Work with hiring managers to identify talent and meet staffing needs
- Advertise job openings and screen candidates
- Conduct pre-employment checks to ensure candidate qualifications
- Maintain an applicant tracking system to streamline recruitment
- Ensure compliance with state laws
- Assist in creating a Recruiting Instruction Manual for standardized processes
- Contract Employee
Office Manager/Senior Recruiter
Express Employment Professionals
04.2005 - 09.2013
- Promote safety and compliance in the workplace
- Responsible for recruitment across 205 field store locations
- Collaborate with hiring managers to meet staffing needs
- Advertise job openings and screen candidates
- Conduct pre-employment checks to ensure qualifications
- Maintain an applicant tracking system for recruitment
- Ensure compliance with state laws
- Develop recruitment sources for a steady flow of applicants
- Conduct interviews and assess applicant skills
- Verify references and qualifications
- Complete the employment process and conduct orientations
- Assign associates to clients based on compatibility
- Conduct sales calls to resolve issues and create business opportunities
- Stay informed about local labor market conditions
- Assist with payroll responsibilities
- Provide administrative supervision for up to 350 associates
- Network to enhance community awareness
Education
Certificate of Technical Studies - Cosmetology
Dominion School of Hair Design
Gloucester Point, VA08-2016
Skills
- Analytical Skills
- Attention to Detail
- Administrative Support
- Call center experience
- Brand representation
Timeline
Customer Relationship Specialist
Signet
09.2024 - Current
Customer Relationship Representative
PeopleReady
06.2022 - 12.2023
Hair Stylist
Self-Employed
01.2017 - 01.2022
National Sales Team Recruiter
Lumber Liquidators
10.2013 - 12.2014
Office Manager/Senior Recruiter
Express Employment Professionals
04.2005 - 09.2013
Certificate of Technical Studies - Cosmetology
Dominion School of Hair Design
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