Riqueza Hendrix
Kansas City
Summary
Energetic and detail-oriented with strong focus on internationally recognized quality and improvement. Dedicated to ensuring optimal product performance and project management, all for enhancing customer satisfaction through meticulous oversight and team leadership.
Overview
9
9
years of professional experience
Work History
Quality Assurance Lead Project Manager
CSOFT International
12.2021 - Current
- I lead multiples teams in the Quality Control assurance of 50+ translation projects a day for an international banking client. It is a high-stakes environment that requires problem-solving using French, Spanish, and Chinese.
Student Services Representative/Course Creator
American Business and Technology University
09.2019 - 05.2020
- I worked directly with Veteran benefit students in multilingual academic scenarios, in academic course creation to VA benefit application.
Customer Service Dining Representative
Ponte Vedra Lodge and Country Club
05.2016 - 08.2016
- I led customer service interactions with guests, and helped build a healthy and dynamic environment for both visitors and team members.
Education
Master’s of Science - Translation Studies
University of Edinburgh
09.2021
Bachelor of Arts - Spanish Language And Culture
Missouri Western State University
Saint Joseph, MO05.2019
Bachelor of Arts - French Language And Culture
Missouri Western State University
Saint Joseph, MO05-2019
Skills
- Quality metrics analysis
- PM Team Leadership
- QA Expertise and Testing
- Tri-lingual Multi-tasking
- Strong analytical mind
- Conflict Resolution
- DL Trados Studio
- Microsoft Suite
- Customer service
- Python
Languages
English - Native
French - Professional
Spanish - Professional
Timeline
Quality Assurance Lead Project Manager
CSOFT International
12.2021 - Current
Student Services Representative/Course Creator
American Business and Technology University
09.2019 - 05.2020
Customer Service Dining Representative
Ponte Vedra Lodge and Country Club
05.2016 - 08.2016
Master’s of Science - Translation Studies
University of Edinburgh
Bachelor of Arts - Spanish Language And Culture
Missouri Western State University
Bachelor of Arts - French Language And Culture
Missouri Western State University
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