Riley Schneider
Fenton
Summary
Dynamic professional with a strong background in customer service at Dominos Pizza Inc. and early childhood education. Skilled in conflict resolution and relationship building, I excel at fostering positive interactions and enhancing client satisfaction. Committed to continuous improvement, I leverage critical thinking to create engaging learning environments and ensure safety and well-being.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Dominos Pizza Inc.
06.2016 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Childcare Educator
Learning Care Group
06.2018 - 03.2022
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Continuously updated knowledge on best practices through professional development workshops and training sessions for consistent improvement in teaching methodologies.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Managed behavior issues effectively using appropriate techniques such as redirection or time-out methods when necessary.
Dental Assistant
Webster Dental Care
04.2022 - 07.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
Dental Assistant
Murphy Family Dental
09.2023 - 08.2024
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Enhanced team productivity by providing timely assistance during complex dental procedures.
- Prepared patient X-rays and images for review by dentist.
- Staged tray for procedures by arranging dental instruments and equipment.
- Increased office efficiency by maintaining patient records with up-to-date information.
Pre-K Teacher
Weecare Childcare
08.2024 - Current
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Promoted social-emotional development with interactive lessons on empathy, conflict resolution, and self-regulation techniques.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Assisted and supervised [Number] children through entire school day.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Encouraged use of technology to support student learning.
Education
High School Diploma -
Festus High School
Festus, MO05-2018
Skills
- Early childhood education
- Patience and empathy
- Music and movement
- Curriculum planning
- Equipment sterilization
- Patient scheduling
- Patient relations
- Relationship building
- Critical thinking
- Growth mindset
- Conflict resolution
- Organization
Timeline
Pre-K Teacher
Weecare Childcare
08.2024 - Current
Dental Assistant
Murphy Family Dental
09.2023 - 08.2024
Dental Assistant
Webster Dental Care
04.2022 - 07.2023
Childcare Educator
Learning Care Group
06.2018 - 03.2022
Customer Service Representative
Dominos Pizza Inc.
06.2016 - 05.2018
High School Diploma -
Festus High School
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