Riley Jones
St Charles
Summary
At Sephora in Kohls, I leveraged my expertise in customer service and upselling strategies to significantly enhance client satisfaction and drive sales. My proactive approach in educating customers on product usage and maintaining an engaging display area underscored my ability to multitask and collaborate effectively, contributing to the team's achievement of monthly sales targets. I feel I’m a Beauty professional with keen eye for detail and commitment to customer satisfaction. Adept at delivering tailored beauty advice and fostering collaborative team environment. Reliable and adaptable, known for strong product knowledge and exceptional interpersonal skills.
Overview
1
1
year of professional experience
Work History
Beauty Advisor
Sephora Kohls
11.2023 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Maintained counter and display areas for cleanliness and organization.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Education
Dental Hygiene
Saint Louis Community College
St. Louis, MOSaint Dominic High School
O’Fallon, Missouri 05.2024
Skills
- Customer service
- Organization and multitasking
- Cash handling
- Team collaboration
- Flexibility and adaptability
- Upselling strategies
- Retail experience
- Client relationship building
- Brand awareness
Timeline
Beauty Advisor
Sephora Kohls
11.2023 - Current
Dental Hygiene
Saint Louis Community College
Saint Dominic High School
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