Riley D. Stevens
KCMO
Summary
Operations Manager with extensive experience in executing business strategies and surpassing performance metrics. Proficient in managing complex projects across multiple teams, ensuring deadlines are met and workflows optimized. Expertise in team training and development to enhance workforce capabilities aligned with operational goals. Strong technical knowledge in mechanical and electrical systems facilitates effective collaboration with engineering teams, driving operational improvements and profitability.
Overview
11
11
years of professional experience
Work History
Operations Manager
Ryder Truck Rental
Kansas City
05.2021 - Current
- Promoted from operations management trainee program after completing 18-24 month course in 13 months.
- In charge of facilities to include pumps/tanks/hazmat/inventory.
- Tasked to implement Ryder's business model pertaining to fleet management services and customer relationships.
- Managed technician's standard repair time 17% above company goal and reduced operational outsourcing to under 4% on average month after month.
- Managed 36 national and local lease customers and 150 rental account customers with 92% satisfaction rating. Worked with sales personnel and account managers to execute customer expectations.
- Regularly negotiated with vendors for preferred pricing on repair actions, saving Ryder 20-30% on labor and services on average.
Vehicle and Equipment Maintenance Journeyman
United States Air Force
02.2015 - 02.2021
- Conducted training for personnel at all ranks to meet Air Force requirements across eight organizations.
- Oversaw operations of newly established tire shop at Ramstein Air Base, supporting largest vehicle fleet in United States Air Force with 1,300 vehicles.
- Executed audits of shop operations across installations to ensure adherence to local and federal policies.
Education
BS - Organizational Leadership
Columbia Southern University
Orange Beach, AL01.2021
AS - Equipment Maintenance
Community College Of The Air Force
Montgomery, AL05.2017
Skills
- Interpersonal communication
- Project leadership
- Strategic partnerships
- Learning and development
- Multitasking skills
- Operational workflow management
- Problem solving
- Creative thinking
- Automotive repair and maintenance
- Mechanical expertise
- Supply chain management
- Customer relationship management (CRM)
- Vendor negotiation strategies
- Fleet management oversight
- Maintenance planning
Timeline
Operations Manager
Ryder Truck Rental
05.2021 - Current
Vehicle and Equipment Maintenance Journeyman
United States Air Force
02.2015 - 02.2021
BS - Organizational Leadership
Columbia Southern University
AS - Equipment Maintenance
Community College Of The Air Force