Summary
Overview
Work History
Education
Skills
Timeline
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Riley Bowman

O’Fallon

Summary

Dynamic customer service professional with extensive experience at Target, excelling in complaint resolution and loyalty program promotion. Proven ability to build lasting relationships and enhance guest satisfaction through effective communication and attention to detail. Skilled in cash handling, consistently ensuring accurate transactions and fostering a welcoming environment.

Overview

3
3
years of professional experience

Work History

Guest Service Representative

Target
Dardenne Prairie
11.2023 - Current
  • Promoted loyalty programs to encourage repeat business.
  • Handled customer complaints professionally and efficiently.
  • Performed daily cashiering duties including balancing accounts at end of shift.
  • Tracked inventory levels of supplies needed for front desk operations.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted walk-in and phone guests, determining interests and needs.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Built and maintained productive relationships with employees.

Restaurant Hostess

Ethyl’s Smokehouse
O'Fallon
07.2022 - Current
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Provided menus and answered questions about menu items and specials.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Communicated with kitchen staff regarding customer feedback or complaints.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Verified accuracy of orders before delivering them to customers' tables.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Assisted with setting up banquet rooms for special events.
  • Managed reservations, waitlists, and special requests for large parties.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.

Education

High School Diploma -

Fort Zumwalt North
O'Fallon, MO
05-2023

Associate of Arts -

St. Charles Community College
Cottleville, MO
12-2024

Bachelor of Arts - Journalism and Mass Communication

University of Missouri
Columbia, MO

Skills

  • Customer service
  • Cash handling
  • Complaint resolution
  • Loyalty program promotion
  • Relationship building
  • Attention to detail
  • Time management
  • Effective communication

Timeline

Guest Service Representative

Target
11.2023 - Current

Restaurant Hostess

Ethyl’s Smokehouse
07.2022 - Current

High School Diploma -

Fort Zumwalt North

Associate of Arts -

St. Charles Community College

Bachelor of Arts - Journalism and Mass Communication

University of Missouri

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Riley Bowman