Rikki Ralls
Wentzville
Summary
Professional with strong expertise in revenue assurance, specializing in financial analysis, risk management, and process optimization. Proven ability to collaborate effectively within teams and adapt to changing requirements to achieve impactful results. Skilled in data analysis, auditing, and system improvements, with keen eye on ensuring accuracy and compliance. Reliable and results-driven, ready to support organizational goals and drive financial stability. Experienced finance professional prepared for role. Strong focus on risk assessment, credit analysis, and client relationship management. Known for team collaboration and achieving results. Reliable and adaptable, skilled in financial reporting, regulatory compliance, and strategic planning.
Overview
15
15
years of professional experience
Work History
Credit Manager
United States Environmental Group
09.2011 - 04.2012
- Company Overview: USES provides routine industrial cleaning as well as emergency response for many industries, including oil and gas
- Developed and standardized written policy documentation related to the credit and customer set up process
- Interface with the sales organization to communicate credit decisions and ensure timely review of all customers
- Make credit decisions within assigned authority
- Plan and organize activities of credit/customer set up team to ensure file reviews are complete timely/accurately
- Negotiate documentation and payment terms with customers to ensure transactions are properly secured
- Resolve credit issues with customers
- USES provides routine industrial cleaning as well as emergency response for many industries, including oil and gas
Accounts Receivable Clerk
Smith & Associates
02.2009 - 07.2010
- Company Overview: Smith & Associates is an independent distributor of electronic components including CPU’s, memory, hard drives, LCD/LED monitors, and other computer and electronic hardware
- Posting of cash receipts into proper ledgers
- Research of account receivable and general ledger posting discrepancies
- Review credit limit issues
- Collection of past due amounts with domestic and international firms
- Smith & Associates is an independent distributor of electronic components including CPU’s, memory, hard drives, LCD/LED monitors, and other computer and electronic hardware
Revenue Assurance Analyst Lead
DHL Express
06.2006 - 02.2009
- Company Overview: DHL Express provides global parcel delivery services
- Independently collected on a portfolio in excess of $70 million
- Portfolio consisted of Fortune 500 companies like: Xerox, Intel, Dell Computers and Emerson Electric
- Reduced customer’s outstanding 60+ A/R from $21 million to $3 million which had a positive impact on DSO and the customer’s credit standing
- Interact daily with internal/external customers including Senior Management to resolve billing discrepancies, cash misapplication and various customer issues
- Lead and trained existing employees as well as new hires
- Collaborated with a team of 5 to develop and maintain a database that housed customer rejects/remittance/and overcharges as well as report these numbers weekly to the CFO
- Liaison between sales and various internal departments to insure accounts are set up properly in accordance with contractual requirements
- Worked closely with 3rd party auditing firm on a project to reduce the 60+ balances on large customers
- Part-Time Corporate Trainer of company’s customer service initiative
- DHL Express provides global parcel delivery services
Accounts Receivable Clerk
DX Service Company
12.2001 - 05.2006
- Company Overview: DX Service Company manufactures and markets high purity specialty and complex chemicals and pharmaceutical intermediates for domestic and global markets
- Post cash receipts to the proper customer account
- Post accounting entries to the accounts receivable subsidiary ledger and to the general ledger
- Research and resolve accounts receivable discrepancies
- Interact with internal company disciplines to resolve daily customer service issues
- Review credit limit issues with Financial Controller
- Review and approve new account set-ups to include credit limit determination via Dunn and Bradstreet
- DX Service Company manufactures and markets high purity specialty and complex chemicals and pharmaceutical intermediates for domestic and global markets
Collections Coordinator
BMC Software, Inc.
11.1999 - 12.2001
- Company Overview: BMC Software, Inc
- Makes software used to manage server and mainframe-based computer networks
- Managed a portfolio of past due accounts (120 + days) of a total aggregate amount of $8 million dollars
- Highest one-month collection total was over $1 million
- Portfolio consisted of Fortune 500 companies like: IBM, Fleet Boston Financial, General Electric, Hewlett-Packard, Lockheed, Dow Chemical, etc
- Increased accounts payable efficiency with IBM by utilizing an existing EDI link
- The lead-time in receiving payments was reduced by formally instituting a set of procedures in this process
- Interacted with internal and external customers to solve customer service issues
- Such issues included resolving Chapter 7 and 11 bankruptcies
- Analyzed sales and accounting contracts to determine proper contacts and billing
- Improved documentation of database reports to more accurately reflect the collection status of outstanding invoices
- BMC Software, Inc
- Makes software used to manage server and mainframe-based computer networks
Pay Off Specialist
GE Capital Services
03.1997 - 08.1999
- Company Overview: GE Capital Services provides commercial and consumer financial services, equipment management, and insurance
- Coordinated collections for home mortgage portfolio of approximately $4 million
- Analyze customer financial scenarios and recommended settlements and alternative payment schedules to management, while adhering to all applicable federal, state, and local regulations concerning consumer collections
- Evaluated and improved internal account receivables process by employing a 'lessons learned' and 'value awareness' methodology
- Supported the overall functions of the receivables department through role flexibility and personal initiative
- GE Capital Services provides commercial and consumer financial services, equipment management, and insurance
Education
Liberal Arts - English
University of Houston-Victoria
Victoria, TX05.2017
High School -
Buchanan High School
Troy, MissouriSkills
- Interpersonal Communication
- Financial and operational reporting
- Superior time management
- Documentation skills
- Cultural awareness
- Issue and complaint resolution
Timeline
Credit Manager
United States Environmental Group
09.2011 - 04.2012
Accounts Receivable Clerk
Smith & Associates
02.2009 - 07.2010
Revenue Assurance Analyst Lead
DHL Express
06.2006 - 02.2009
Accounts Receivable Clerk
DX Service Company
12.2001 - 05.2006
Collections Coordinator
BMC Software, Inc.
11.1999 - 12.2001
Pay Off Specialist
GE Capital Services
03.1997 - 08.1999
High School -
Buchanan High School
Liberal Arts - English
University of Houston-Victoria
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