RiKayla Neale
Kansas City,MO
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
8
8
years of professional experience
Work History
Construction Loans Team Lead
First Federal Bank of Kansas City
01.2021 - 05.2024
- Processed speculative and construction build loans with accuracy and efficiency.
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities.
- Developed and updated depth chart to enhance team training and efficiency.
- Setup and managed team Outlook calendar.
- Oversaw resolution of problematic draw request to ensure accuracy and compliance.
- Generated and reviewed multiple reports monthly to ensure accuracy.
- Coordinated team-building activities, including birthday lunches and holiday events.
- Processed stop payments and handled reissuance of lost or incorrect checks.
Construction Loan Specialist II
First Federal Bank of Kansas City
12.2020 - 01.2021
- Oversaw the loan finals process at the end of construction by coordinating final inspections, reconciling builder numbers, disbursing final profits, and generating affidavits for borrower and builder signatures.
- Determined borrower intent to extend the loan if they needed more time and prepared the necessary documents.
- Handled rate modifications request, preparing and processing required documents.
- Managed conversion of construction-to-permanent loans to traditional mortgages by preparing and sending required documents.
- Calculated principal and interest payments based on final loan amount.
- Established escrow accounts by researching property tax data from county websites.
- Balanced general ledger accounts on a monthly basis to ensure accuracy.
Construction Loan Specialist I
First Federal Bank Of Kansas City
11.2019 - 12.2020
- Managed shared inbox for processing builder and borrower draw request.
- Processed 60-80 funding draws per month, consistently meeting a 24-72 hours turnaround time.
- Executed draw payments by coordinating wire transfers, issuing and mailing checks directly to builder or subcontractor, or depositing funds into the builders or borrowers account.
- Ensured builder draws remained within budget, addressed irregularities and secured borrower payments on overages.
- Quickly and accurately processed payoff quotes for title companies, builders and borrowers.
- Obtained and maintained W-9 forms from vendors companies utilized by builders.
- Prepared delinquency reports and conducted outreach to borrowers, ensuring awareness of statements and guiding them through payment options.
- Generated and reviewed daily reports, verifying reconciliation across three systems.
- Answered and resolved customer questions through email and phone communication.
- Built and maintained strong working relationships with builders to support ongoing projects.
Construction Loan Processor
First Federal Bank Of Kansas City
10.2019 - 01.2020
- Processed construction-to-permanent loans with diverse builder contract requirements.
- Managed builder documentation by obtaining and uploading cost sheets, specification and contracts.
- Provided exceptional customer service by responding promptly to inquiries from borrowers regarding their loan status.
- Explained very technical financial information to applicants in easy to understand language.
- Ordered and reviewed appraisals, title commitments and flood reports.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Handled any conditions sent from underwriting departments.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Built strong relationships with borrowers and supported them through the 12-18 month process.
Teller II
First Federal Bank Of Kansas City
01.2017 - 10.2019
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Assisted management in bank opening and closing procedures.
- Balanced teller drawers and ATM cash.
- Processed ATM deposits and reconciled against reports.
- Cross-sold bank products to existing customers.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Executed wire transfers, stop payments and account transfers.
Teller I
First Federal Bank Of Kansas City
11.2016 - 01.2017
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly.
- Greeted customers with professionalism and friendly and courteous demeanor.
- Verified the accuracy of customer account information prior to processing transactions.
- Adhered to security and regulatory requirements surrounding financial transactions.
Skills
- Proficient in Microsoft Office
- Proficient in Microsoft Teams
- Email management
- Effective communication
- Effective listening skills
- Analytical problem solving
- Prioritization and scheduling
- Meticulous attention to detail
- Proactive initiator
- Results-driven
Timeline
Construction Loans Team Lead
First Federal Bank of Kansas City
01.2021 - 05.2024
Construction Loan Specialist II
First Federal Bank of Kansas City
12.2020 - 01.2021
Construction Loan Specialist I
First Federal Bank Of Kansas City
11.2019 - 12.2020
Construction Loan Processor
First Federal Bank Of Kansas City
10.2019 - 01.2020
Teller II
First Federal Bank Of Kansas City
01.2017 - 10.2019
Teller I
First Federal Bank Of Kansas City
11.2016 - 01.2017