Summary
Overview
Work History
Skills
Timeline
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RiKayla Neale

Kansas City,MO

Summary

Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.

Overview

8
8
years of professional experience

Work History

Construction Loans Team Lead

First Federal Bank of Kansas City
01.2021 - 05.2024
  • Processed speculative and construction build loans with accuracy and efficiency.
  • Mentored and coached team members to ensure successful performance.
  • Delegated tasks to team members according to project requirements and employee strengths.
  • Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities.
  • Developed and updated depth chart to enhance team training and efficiency.
  • Setup and managed team Outlook calendar.
  • Oversaw resolution of problematic draw request to ensure accuracy and compliance.
  • Generated and reviewed multiple reports monthly to ensure accuracy.
  • Coordinated team-building activities, including birthday lunches and holiday events.
  • Processed stop payments and handled reissuance of lost or incorrect checks.

Construction Loan Specialist II

First Federal Bank of Kansas City
12.2020 - 01.2021
  • Oversaw the loan finals process at the end of construction by coordinating final inspections, reconciling builder numbers, disbursing final profits, and generating affidavits for borrower and builder signatures.
  • Determined borrower intent to extend the loan if they needed more time and prepared the necessary documents.
  • Handled rate modifications request, preparing and processing required documents.
  • Managed conversion of construction-to-permanent loans to traditional mortgages by preparing and sending required documents.
  • Calculated principal and interest payments based on final loan amount.
  • Established escrow accounts by researching property tax data from county websites.
  • Balanced general ledger accounts on a monthly basis to ensure accuracy.

Construction Loan Specialist I

First Federal Bank Of Kansas City
11.2019 - 12.2020
  • Managed shared inbox for processing builder and borrower draw request.
  • Processed 60-80 funding draws per month, consistently meeting a 24-72 hours turnaround time.
  • Executed draw payments by coordinating wire transfers, issuing and mailing checks directly to builder or subcontractor, or depositing funds into the builders or borrowers account.
  • Ensured builder draws remained within budget, addressed irregularities and secured borrower payments on overages.
  • Quickly and accurately processed payoff quotes for title companies, builders and borrowers.
  • Obtained and maintained W-9 forms from vendors companies utilized by builders.
  • Prepared delinquency reports and conducted outreach to borrowers, ensuring awareness of statements and guiding them through payment options.
  • Generated and reviewed daily reports, verifying reconciliation across three systems.
  • Answered and resolved customer questions through email and phone communication.
  • Built and maintained strong working relationships with builders to support ongoing projects.

Construction Loan Processor

First Federal Bank Of Kansas City
10.2019 - 01.2020
  • Processed construction-to-permanent loans with diverse builder contract requirements.
  • Managed builder documentation by obtaining and uploading cost sheets, specification and contracts.
  • Provided exceptional customer service by responding promptly to inquiries from borrowers regarding their loan status.
  • Explained very technical financial information to applicants in easy to understand language.
  • Ordered and reviewed appraisals, title commitments and flood reports.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Handled any conditions sent from underwriting departments.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Built strong relationships with borrowers and supported them through the 12-18 month process.

Teller II

First Federal Bank Of Kansas City
01.2017 - 10.2019
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Assisted management in bank opening and closing procedures.
  • Balanced teller drawers and ATM cash.
  • Processed ATM deposits and reconciled against reports.
  • Cross-sold bank products to existing customers.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Executed wire transfers, stop payments and account transfers.

Teller I

First Federal Bank Of Kansas City
11.2016 - 01.2017
  • Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
  • Balanced cash drawer and maintained full accountability for assigned cash on hand.
  • Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly.
  • Greeted customers with professionalism and friendly and courteous demeanor.
  • Verified the accuracy of customer account information prior to processing transactions.
  • Adhered to security and regulatory requirements surrounding financial transactions.

Skills

  • Proficient in Microsoft Office
  • Proficient in Microsoft Teams
  • Email management
  • Effective communication
  • Effective listening skills
  • Analytical problem solving
  • Prioritization and scheduling
  • Meticulous attention to detail
  • Proactive initiator
  • Results-driven

Timeline

Construction Loans Team Lead

First Federal Bank of Kansas City
01.2021 - 05.2024

Construction Loan Specialist II

First Federal Bank of Kansas City
12.2020 - 01.2021

Construction Loan Specialist I

First Federal Bank Of Kansas City
11.2019 - 12.2020

Construction Loan Processor

First Federal Bank Of Kansas City
10.2019 - 01.2020

Teller II

First Federal Bank Of Kansas City
01.2017 - 10.2019

Teller I

First Federal Bank Of Kansas City
11.2016 - 01.2017

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RiKayla Neale