Ricky Caylor
Macon
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Certified Associate Project Manager through the Project Manager Institute and Certified ScrumMaster through the Scrum Alliance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
System Management Specialist
Kyndryl
09.2021 - Current
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Communicated regularly with customers concerning data exchange and technology integration.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Provided support for over 20 customer accounts.
- Overseen over 20 projects for numerous customers.
- Part of a 3-person team that successfully configured and implement Datadog monitoring on 5,000 servers for a customer account.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
System Management Specialist
IBM
11.2020 - 09.2021
- Promoted continuous improvement for IT governance processes.
- Improved operations by working with team members and customers to find workable solutions.
- Reduced non-reporting servers by 15% on several high profile accounts.
- Communicated regularly with customers concerning data exchange and technology integration.
Line Operator
The Kraft Heinz Company
07.2020 - 11.2020
- Inspected finished products for quality and adherence to customer specifications.
- Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
- Sorted, graded, weighed and inspected products and actively monitored production line completing 10 items per hour.
Project Manager
IBM
10.2019 - 06.2020
- Applied the following practices: planning, scope management, risk management, conflict resolution, change management, and quality control.
- Created timely and efficient status reports and provided drive for project direction, metric definition, and performance management.
- Possess increasing knowledge of Project Management methodologies and PMI Process Groups: Initiating, planning, executing, controlling, and closing.
- Developed and initiated projects, including managing schedule and performance.
Project Manager Apprentice
IBM
10.2018 - 10.2019
- Helped coordinate a $800k+ savings project by identifying accounts that had non reports servers on SRM (Server Resource Management).
- Worked closely with multiple experienced project managers and mentors in an interactive, collaborative environment, learning the fundamentals of project management, including: project budgeting, planning, scope management, risk management, conflict resolution, change management, and quality control.
- Introduced to the following concept and skills: presentation skills, client relationship management skills, Microsoft Office skills, lean six sigma concepts, Big Data knowledge, agile principles, IBM Design Thinking and communication skills
- Successfully completed the IBM Apprenticeship and obtained the Certified Associate in Project Management (CAPM) certification.
Motor Transport Operator/SGT
United States Army
12.2003 - 06.2009
- Responsible for vehicle operation, cargo, and training of new personnel. Managed load, unload, and safety of personnel being transported, coordinated with other teams during convoy operations, scheduled rotations with members of team.
- Inspected vehicles and completed daily maintenance actions.
- Oversaw handling and transportation of more than $2 million in equipment while deployed to Iraq.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Education
Bachelor of Science - Business Administration/Management
Columbia College
Columbia, MO08.2021
Associate of Arts - Business Administration
Moberly Area Community College
Moberly, MO05.2013
Skills
- Customer Relations
- Scheduling
- Team Leadership
- Stakeholder Relations
- Project planning and development
- Agile framework
- Organization and Time Management
- Project Management
Affiliations
- Project Management Institute
- Scrum Alliance
Certification
- CAPM - Certified Associate in Project Management - PMI #2602609
- CSM - Certified ScrumMaster - Scrum Alliance #1608138
Timeline
System Management Specialist
Kyndryl
09.2021 - Current
System Management Specialist
IBM
11.2020 - 09.2021
Line Operator
The Kraft Heinz Company
07.2020 - 11.2020
Project Manager
IBM
10.2019 - 06.2020
Project Manager Apprentice
IBM
10.2018 - 10.2019
Motor Transport Operator/SGT
United States Army
12.2003 - 06.2009
Bachelor of Science - Business Administration/Management
Columbia College
Associate of Arts - Business Administration
Moberly Area Community College
Similar Profiles
Daphne Christabel BDaphne Christabel B
Project Specialist - Project Management Offices at KyndrylProject Specialist - Project Management Offices at Kyndryl
Aaron LujanAaron Lujan
Associate Director of Customer Success at KyndrylAssociate Director of Customer Success at Kyndryl
Sai Krithika RSai Krithika R
System Administrator at KyndrylSystem Administrator at Kyndryl
Kasey PurvisKasey Purvis
Production Coordinator: Reclamation Project Lead/Data Analyst at THE BOEING COMPANY- Leader In The Aerospace IndustryProduction Coordinator: Reclamation Project Lead/Data Analyst at THE BOEING COMPANY- Leader In The Aerospace Industry
Rhashard WilkersonRhashard Wilkerson
Credit Manager at Rent A CenterCredit Manager at Rent A Center