Ricki Neal
Wappapello
Summary
Experienced Administrative Assistant with 3+ years of experience recording patient demographics and patient registrations. Detail oriented recognized by my peers for my effective critical thinking and multi-tasking skills. I am looking to apply my experience with public customer service, and complex-problem solving in your organization.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Southeast Health
11.2021 - Current
- Manage patient needs in a heavily congested medical office tending to patients medical records, health insurances, co-payments and provider needs
- Directing and maintaining phone calls pertaining medical patient needs
CNA
Gideon Care Center
01.2019 - 12.2021
- I worked in a fast paced, patient care setting where I would help maintain a residents daily life activities
- Assist with daily meals
- Checking basic vitals
- Caring for hygienic needs
Education
High School -
Poplar Bluff Senior High School
Poplar Bluff01.2015
Skills
- Certified nurse assistant
- AED/CPR certified
- Proficient in computer navigation
- Experience in busy office settings
- Data entry for electronic and paper medical charts
- Time management
- Patient management
- Insurance verification
- Appointment scheduling
- Communication skills
- Customer service
- Problem solving
- Office organization
- Multi-line phone systems
- Confidentiality protocols
- Customer and client relations
Communication Skills
Empathetic listener and persuasive speaker, excellent writing and verbal communication skills. Through increased one-on-ones with my current coworkers, our team co-payment intake has increased by at least 60% from last month: rather than working apart, we worked together to meet this goal.
Timeline
Administrative Assistant
Southeast Health
11.2021 - Current
CNA
Gideon Care Center
01.2019 - 12.2021
High School -
Poplar Bluff Senior High School