Rick Kong
City Of Saint Peters,MO
Summary
Results-driven professional with a proven track record in delivering impactful training programs that drive team performance and foster a culture of continuous learning. Strong communicator and mentor, skilled in breaking down complex material to ensure deep understanding and collaboration. Adept at managing multiple priorities with a positive, solution-oriented mindset, always willing to take ownership and go above and beyond to meet team goals. Committed to learning, problem-solving, and contributing to the success of the organization through proactive ownership and a focus on delivering results. Passionate about developing others and building high-performing teams to achieve ambitious business objectives.
Overview
2
2
years of professional experience
Work History
Learning Ambassador
01.2025 - Current
- Facilitated interactive learning sessions to enhance student engagement and understanding of course material.
- Developed educational resources to support diverse learning needs and improve accessibility.
- Collaborated with faculty to align curriculum with best practices in teaching and assessment methodologies.
- Assisted in evaluating program effectiveness through participant feedback and performance metrics analysis.
- Researched innovative teaching tools and technologies to enhance instructional delivery and learner outcomes.
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Implemented innovative teaching methods, resulting in increased student comprehension and retention.
- Evaluated student progress regularly through formative assessments allowing them to identify areas requiring improvement rapidly.
- Streamlined onboarding process for new hires, ensuring smooth transition into company culture.
Reactive Chaser
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
AFE Pack Flow
10.2024 - Current
- Operated packing machinery to ensure efficient product assembly and quality control.
- Collaborated with team members to enhance workflow efficiency and reduce downtime.
- Conducted regular inspections of packaging materials for compliance with safety standards.
- Assembled boxes, cartons and containers to package items.
- Inspected items for defects and damage.
- Sealed containers and packages with glue, tape or other materials.
Inbound Problem Solver
10.2024 - Current
- Continuously improved personal knowledge of company products and services, enabling prompt assistance for diverse customer needs.
- Supported new hires during their onboarding process by sharing insights from personal experiences as an Inbound Problem Solver.
- Collaborated with team members to share best practices and improve overall service quality.
- Assisted in the development of standardized procedures for handling common inbound issues, streamlining problem-solving processes.
- Increased efficiency and team productivity by promoting operational best practices.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Problem Solve Trainer
09.2024 - Current
- Tailored and implemented training for associated based on their goals, learning styles.
- Trained at least 15 Associates in the Problem solve role.
- Monitored training effectiveness, providing feedback for continuous improvement of programs.
- Mentored new trainers, fostering a culture of knowledge sharing and professional growth.
- Implemented innovative training techniques to increase engagement and retention of information.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Inbound Stower
03.2024 - Current
- Maintained cleanliness and organization of work area to promote safety and efficiency.
- Implemented best practices for loading and unloading materials to streamline processes.
- Responded promptly to supervisor requests, facilitating smooth workflow operations.
- Improved warehouse organization by accurately stowing inbound items in designated locations.
- Strengthened overall warehouse operations by actively participating in continuous improvement initiatives and sharing constructive feedback with management.
- Proactively addressed potential safety hazards by reporting issues promptly to supervisors for resolution.
- Supported safety initiatives through strict adherence to company policies and procedures during the stowing process.
- Increased productivity with diligent work ethic, consistently meeting or exceeding daily stowing targets.
- Maintained high standards of cleanliness in the warehouse, promoting overall operational efficiency.
- Contributed to a positive workplace culture by fostering strong relationships with coworkers and management.
- Assisted in training new employees on proper stowing techniques, ensuring consistency across the team.
- Safely stacked items to maximize space within acceptable safety limits.
- Maintained clean and organized workspaces to uphold safety standards.
Skills
- Adaptive learning
- Peer mentoring
- Learning styles
- Collaborative learning
- Digital literacy
- Feedback delivery
- Group and individual instruction
- Lesson implementation
- Differentiated instruction
- Problem-solving
- Time management
- Performance monitoring
Timeline
Learning Ambassador
01.2025 - Current
Reactive Chaser
11.2024 - Current
AFE Pack Flow
10.2024 - Current
Inbound Problem Solver
10.2024 - Current
Problem Solve Trainer
09.2024 - Current
Inbound Stower
03.2024 - Current