Summary
Overview
Work History
Skills
Timeline
Generic

Rick Kong

City Of Saint Peters,MO

Summary

Results-driven professional with a proven track record in delivering impactful training programs that drive team performance and foster a culture of continuous learning. Strong communicator and mentor, skilled in breaking down complex material to ensure deep understanding and collaboration. Adept at managing multiple priorities with a positive, solution-oriented mindset, always willing to take ownership and go above and beyond to meet team goals. Committed to learning, problem-solving, and contributing to the success of the organization through proactive ownership and a focus on delivering results. Passionate about developing others and building high-performing teams to achieve ambitious business objectives.

Overview

2
2
years of professional experience

Work History

Learning Ambassador

01.2025 - Current
  • Facilitated interactive learning sessions to enhance student engagement and understanding of course material.
  • Developed educational resources to support diverse learning needs and improve accessibility.
  • Collaborated with faculty to align curriculum with best practices in teaching and assessment methodologies.
  • Assisted in evaluating program effectiveness through participant feedback and performance metrics analysis.
  • Researched innovative teaching tools and technologies to enhance instructional delivery and learner outcomes.
  • Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
  • Implemented innovative teaching methods, resulting in increased student comprehension and retention.
  • Evaluated student progress regularly through formative assessments allowing them to identify areas requiring improvement rapidly.
  • Streamlined onboarding process for new hires, ensuring smooth transition into company culture.

Reactive Chaser

11.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.

AFE Pack Flow

10.2024 - Current
  • Operated packing machinery to ensure efficient product assembly and quality control.
  • Collaborated with team members to enhance workflow efficiency and reduce downtime.
  • Conducted regular inspections of packaging materials for compliance with safety standards.
  • Assembled boxes, cartons and containers to package items.
  • Inspected items for defects and damage.
  • Sealed containers and packages with glue, tape or other materials.

Inbound Problem Solver

10.2024 - Current
  • Continuously improved personal knowledge of company products and services, enabling prompt assistance for diverse customer needs.
  • Supported new hires during their onboarding process by sharing insights from personal experiences as an Inbound Problem Solver.
  • Collaborated with team members to share best practices and improve overall service quality.
  • Assisted in the development of standardized procedures for handling common inbound issues, streamlining problem-solving processes.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Problem Solve Trainer

09.2024 - Current
  • Tailored and implemented training for associated based on their goals, learning styles.
  • Trained at least 15 Associates in the Problem solve role.
  • Monitored training effectiveness, providing feedback for continuous improvement of programs.
  • Mentored new trainers, fostering a culture of knowledge sharing and professional growth.
  • Implemented innovative training techniques to increase engagement and retention of information.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Inbound Stower

03.2024 - Current
  • Maintained cleanliness and organization of work area to promote safety and efficiency.
  • Implemented best practices for loading and unloading materials to streamline processes.
  • Responded promptly to supervisor requests, facilitating smooth workflow operations.
  • Improved warehouse organization by accurately stowing inbound items in designated locations.
  • Strengthened overall warehouse operations by actively participating in continuous improvement initiatives and sharing constructive feedback with management.
  • Proactively addressed potential safety hazards by reporting issues promptly to supervisors for resolution.
  • Supported safety initiatives through strict adherence to company policies and procedures during the stowing process.
  • Increased productivity with diligent work ethic, consistently meeting or exceeding daily stowing targets.
  • Maintained high standards of cleanliness in the warehouse, promoting overall operational efficiency.
  • Contributed to a positive workplace culture by fostering strong relationships with coworkers and management.
  • Assisted in training new employees on proper stowing techniques, ensuring consistency across the team.
  • Safely stacked items to maximize space within acceptable safety limits.
  • Maintained clean and organized workspaces to uphold safety standards.

Skills

  • Adaptive learning
  • Peer mentoring
  • Learning styles
  • Collaborative learning
  • Digital literacy
  • Feedback delivery
  • Group and individual instruction
  • Lesson implementation
  • Differentiated instruction
  • Problem-solving
  • Time management
  • Performance monitoring

Timeline

Learning Ambassador

01.2025 - Current

Reactive Chaser

11.2024 - Current

AFE Pack Flow

10.2024 - Current

Inbound Problem Solver

10.2024 - Current

Problem Solve Trainer

09.2024 - Current

Inbound Stower

03.2024 - Current
Rick Kong