Richard Turner
LAKE SAINT LOUIS,MO
Overview
11
11
years of professional experience
Work History
Shift Lead Manager
Missouri Natural Re-source LLC
10.2023 - Current
- Improved team productivity by implementing efficient scheduling and task delegation.
- Enhanced employee satisfaction through regular performance feedback and recognition initiatives.
- Streamlined operational processes for increased efficiency and reduced waste.
- Developed staff training programs to improve skillsets and overall team performance.
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
Table Games Dealer
Boyd Gaming
03.2021 - 10.2023
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Ensured game integrity through strict adherence to gaming policies and procedures.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Contributed to casino revenue growth by effectively managing multiple table games simultaneously.
2nd Assistant Manager
QuikTrip
03.2013 - 09.2021
- Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Managed financial transactions and reduced discrepancies through regular audits of cash registers and daily reports.
- Contributed to the growth of store revenue by implementing promotional strategies and upselling techniques.
- Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Improved employee productivity by providing ongoing feedback and performance evaluations, identifying areas for growth and improvement.
Server
The Shack/corner Pub
04.2016 - 11.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
St. Charles Community College
City Of Saint Peters, MOSkills
- Operations Management
- Policy Enforcement
- Workplace Safety
- Staff Scheduling
- Team motivation
- Sales Strategies
- Motivation Techniques
- Quality Assurance
- Inventory Control
- Cash Handling
Timeline
Shift Lead Manager
Missouri Natural Re-source LLC
10.2023 - Current
Table Games Dealer
Boyd Gaming
03.2021 - 10.2023
Server
The Shack/corner Pub
04.2016 - 11.2019
2nd Assistant Manager
QuikTrip
03.2013 - 09.2021
High School Diploma -
St. Charles Community College