Richard Ross
Waynesville
Summary
Dynamic professional with extensive experience in branch management and personnel training. Skilled in implementing effective training programs and improving customer service delivery. Committed to fostering team development and enhancing operational processes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
ASI Branch Manager
US Army Prime Power School
08.2023 - 03.2025
- Managed daily operations to ensure efficient branch functionality.
- Trained and mentored junior staff on operational procedures and safety protocols.
- Implemented process improvements to enhance customer service delivery.
- Coordinated training programs for personnel in technical skills and leadership development.
- Monitored compliance with military standards and regulations within the branch.
- Developed schedules for training sessions, optimizing resource allocation and attendance.
- Facilitated communication between departments to streamline workflow processes.
- Evaluated performance metrics to identify areas for operational enhancement.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
1SG, Senior Enlisted Advisor for Company Level
US Army
01.2022 - 05.2023
- Advised senior leadership on personnel readiness and strategic planning initiatives.
- Coordinated training programs to enhance operational effectiveness and team cohesion.
- Mentored junior enlisted personnel, fostering professional development and career progression.
- Analyzed unit performance metrics to identify areas for process improvement and operational efficiency.
- Developed policies and procedures to streamline communication within the command structure.
- Implemented best practices in logistics management to support mission-critical operations.
- Spearheaded initiatives promoting diversity and inclusion within the organization, creating a more inclusive work environment for all members.
- Improved operational capabilities with thorough risk assessments and proactive mitigation measures during complex missions.
- Managed personnel assignments, ensuring optimal alignment of individual talents and skills with organizational needs.
- Enhanced unit effectiveness by conducting comprehensive evaluations and providing insightful feedback for improvement.
- Ensured workplace safety by conducting regular inspections and enforcing strict adherence to guidelines, reducing accidents or incidents on duty significantly.
- Facilitated strong relationships between senior leadership and enlisted personnel, enabling transparent communication channels for addressing concerns or issues.
Senior Instructor
US Army Prime Power School
06.2018 - 12.2022
- Developed and delivered comprehensive training programs on power generation systems and equipment operation.
- Mentored junior instructors, enhancing their instructional techniques and curriculum development skills.
- Evaluated student performance and provided constructive feedback to ensure mastery of technical competencies.
- Collaborated with military leadership to align training objectives with operational readiness requirements.
- Implemented improvements in course materials, increasing relevance to current field practices and technologies.
- Conducted assessments of training effectiveness, providing recommendations for program enhancements based on results.
Enlisted Soldier
US Army
05.2013 - 06.2018
- Held various levels of leadership within assigned organizations.
- Led tactical operations to ensure mission success and unit readiness.
- Trained junior soldiers on military protocols and safety procedures.
- Coordinated logistics for supply chain management, optimizing resource allocation.
- Conducted risk assessments to enhance operational safety and security measures.
- Developed training programs to improve team performance and efficiency.
- Mentored peers in leadership development and career progression strategies.
- Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
- Provided professional reconnaissance and security support during varied operations.
Elevator Technician
DC Elevator Co
01.2000 - 03.2004
- Diagnosed and repaired elevator systems, ensuring optimal functionality and safety compliance.
- Conducted routine maintenance on various elevator models to minimize downtime and improve performance.
- Collaborated with engineers to install new elevator components, adhering to industry standards and regulations.
- Evaluated customer feedback to enhance service quality and address concerns proactively during maintenance visits.
Education
High School Diploma -
Morgan High School
McConnelsville, OHBachelor of Science - Applied Management
Grand Canyon University
Phoenix, AZ12-2026
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Coaching and mentoring
- Team supervision
- Verbal/written communication
- Training and development
Certification
- National Geospatial Agency certification
- Prime Power Production Electrician certification
- National Electrical Testing Agency (NETA) Level II Cert
- Substation Maintenance Certification (Megger)
- OSHA Safety Certification
- 1SG/Command Course Cert
- Senior Leadership Course Cert
- Advanced Leadership Course Cert
- Basic Leadership Course Cert
Timeline
ASI Branch Manager
US Army Prime Power School
08.2023 - 03.2025
1SG, Senior Enlisted Advisor for Company Level
US Army
01.2022 - 05.2023
Senior Instructor
US Army Prime Power School
06.2018 - 12.2022
Enlisted Soldier
US Army
05.2013 - 06.2018
Elevator Technician
DC Elevator Co
01.2000 - 03.2004
High School Diploma -
Morgan High School
Bachelor of Science - Applied Management
Grand Canyon University