Richard P. Berndt
St Louis
Summary
Dynamic Senior Resolution Manager at Gallagher Bassett Services, adept at claim investigation and settlement negotiation. Recognized for consistently delivering optimal outcomes through creative resolution strategies and strong active listening skills. Proven track record of managing complex bodily injury evaluations and securing licenses across multiple states within a year.
Overview
39
39
years of professional experience
Work History
Senior Resolution Manager
Gallagher Bassett Services, Inc.
St. Peters
04.2015 - Current
- Responsible for investigating, negotiating and settling general liability and auto claims
- I evaluate bodily injury claims for their potential settlement value and exposure
- I negotiate settlements with claimants and their attorneys
- I am responsible for files from open to close
- Ability to recognize litigation materials and will bring them to the attention of the supervisor immediately
- Recognize and proactively pursue resolution opportunities of associate level claims, including creative alternatives to typical resolutions, at the earliest point to deliver optimal outcome with close supervision
- Demonstrate the ability to communicate in a complete, concise and logical manner on trainee level files with supervisor oversight
- In conjunction with supervisor involvement, begin to build relationships with clients/carriers/brokers through active listening and close adherence to their priorities, style and Service Instructions
- Possess strong active listening skills
- Ability to problem solve on associate level cases with supervisor feedback and validation
- Secured licenses in all states within one year of employment
- Have received 3 promotions since my date of hire to my present position
Realtor – Sales Associate, RRES, SRES, NAR Green Designation
Realty Executives of Saint Louis
Saint Louis
01.2009 - Current
- As a Sales Associate affiliated with the broker above, I assisted both buyers and sellers in the sale and purchase/lease of residential, commercial and land properties
- I helped them with contract negotiations, inspections as well coordinating updates and repairs to those properties
- The majority of my business has come from referrals from past clients, friends and family
Realtor – Sales Associate
Coldwell Banker Gundaker
St. Louis
01.2004 - 01.2009
- As a Sales Associate affiliated with the broker above, I assisted both buyers and sellers in the sale and purchase/lease of residential, commercial and land properties
- I helped them with contract negotiations, inspections as well coordinating updates and repairs to those properties
- The majority of my business has come from referrals from past clients, friends and family
Night Manager
Quiktrip
St. Louis
08.2004 - 12.2004
- Was responsible for all aspects of store management
- I balanced accounts, sales, inventory replenishment, security (store was a police sub-station as well), and merchandising
- Was moved to the number one store in Saint Louis area based on performance after being hired
- Left after real estate business increased
Store Manager
Gamestop
St. Louis
09.2002 - 08.2003
- Hiring and training of staff
- Payroll, scheduling, inventory, sales and reservation of games and books
- Opening and closing of store
- Managed grand opening of store
- Hired and trained all staff
Designer/Installer
Space Plus
Maryland Heights
12.2000 - 08.2002
- I split my time between designing custom closet and office systems for clients and prepped along with installed those systems
- High level of attention to detail for all aspects of work, design, prep and install
- Knowledge of various types of shop equipment and hand tools
Store Manager
Zany Brainy
St. Louis
04.1998 - 12.2000
- I was responsible for all aspects of store management: Hiring and training of staff on merchandising, policy and procedure, customer service and cash handling
- Opened and closed the store, scheduled staff for regular store operations as well as special events
- Managed store budget, payroll and shipments
- On occasion, would do TV and radio interviews or presentations
- Store was ranked #1 in customer service out of 200 stores nationwide
- Maintained all personnel records, conducted interviews
- Maintained store accounting and payroll, investigated discrepancies, submitted daily reports
Assistant Manager - Custom Services Manager
Organized Living
St. Louis
06.1993 - 12.1997
- My promotion to Custom Services Manager followed three years as an Assistant Manager inside the store
- My duties in the Custom Department included meeting clients in their homes to determine their storage and organizational needs
- As the department grew, I was responsible for training additional people to maintain the growth
- I instituted a morning meeting program in order that all members of the team could share information on a daily basis and go over the specifics of the jobs that were being installed that day
- I would also install our product when the installers were sick or we had a very large job to complete
- Drawing scale designs of the projects sold, training other sales people and installers
Area Manager - Key Holder
Gucci America, Inc.
St. Louis
11.1985 - 05.1993
- I started this job in college working both the Kansas City and St
- Louis stores depending on whether I was at college or home during breaks and holidays
- I started out in the stock room and was promoted to area manager upon completion of my degree
- My duties as an Area Manager encompassed all training of associates in the store for the departments I was responsible for
- Fellow associates were trained on product knowledge and selling techniques
- I was also responsible for opening and closing of the store and registers on a regular basis as well as morning and evening paperwork and electronic transmission of daily reports back to corporate
- I was always ranked #1 or #2 for sales every year I was employed and during a national secret shop was ranked #3 in the company nationwide for customer service
Education
B.S. - Management/Marketing, Philosophy
Rockhurst University
Kansas City, MO01.1988
Skills
- Claim investigation
- Settlement negotiation
- Bodily injury evaluation
- File management
- Litigation recognition
- Creative resolution
Location
Saint Peters, MO
Professional Licenses
- Adjuster, AL, AK, AR, AZ, CA, CT, DE, FL, GA, ID, IN, KY, LA, ME, MI, MN, MO (Producer – Accident & Health), MS, MT, NC, NH, NM, NV, NY, OK, OR, RI, SC, TX, VT, WA, WV, WY
- Realtor, Missouri
Timeline
Senior Resolution Manager
Gallagher Bassett Services, Inc.
04.2015 - Current
Realtor – Sales Associate, RRES, SRES, NAR Green Designation
Realty Executives of Saint Louis
01.2009 - Current
Night Manager
Quiktrip
08.2004 - 12.2004
Realtor – Sales Associate
Coldwell Banker Gundaker
01.2004 - 01.2009
Store Manager
Gamestop
09.2002 - 08.2003
Designer/Installer
Space Plus
12.2000 - 08.2002
Store Manager
Zany Brainy
04.1998 - 12.2000
Assistant Manager - Custom Services Manager
Organized Living
06.1993 - 12.1997
Area Manager - Key Holder
Gucci America, Inc.
11.1985 - 05.1993
B.S. - Management/Marketing, Philosophy
Rockhurst University
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