Richard Cook
Springfield
Summary
Dynamic Office Manager with a proven track record at Carol Ann Ryser MD, excelling in streamlining operations and enhancing team collaboration. Skilled in advanced Microsoft Office applications and effective communication, I implemented efficient scheduling systems that improved patient flow and satisfaction, fostering a productive work environment.
Overview
31
31
years of professional experience
Work History
Office Technician
TOMO Drug Testing
03.2021 - Current
- Processed drug testing samples with precision and adherence to company protocols.
- Maintained accurate records of test results and client interactions using laboratory management software.
- Assisted clients in completing necessary paperwork, ensuring compliance with testing regulations.
- Coordinated scheduling of drug tests, optimizing resource allocation and minimizing wait times.
- Implemented workflow improvements that enhanced efficiency in sample processing and reporting tasks.
- Monitored inventory levels of testing supplies, initiating orders to prevent shortages and maintain operations.
- Contributed to a positive work culture through active participation in team building activities fostering camaraderie among colleagues.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Kept office environment tidy and well-organized through regular maintenance of common areas like break rooms or shared workspaces.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Office Manager
Carol Ann Ryser MD
11.2004 - 11.2004
- Streamlined office operations by implementing efficient scheduling systems
- Coordinated patient appointments and managed calendar for multiple physicians
- Supervised administrative staff, fostering a collaborative team environment
- Developed and maintained filing systems to ensure accurate record-keeping
- Trained new employees on office procedures and software applications
- Monitored inventory levels, ensuring adequate supplies for daily operations
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Owner
Advantage Medical Service
03.1998 - 10.2004
- Developed and implemented business strategies to enhance customer engagement and retention.
- Managed daily operations, ensuring compliance with industry regulations and quality standards.
- Oversaw financial management, including budgeting, forecasting, and expense tracking.
- Cultivated partnerships with local suppliers to improve product sourcing and reduce costs.
- Streamlined operational processes, resulting in improved efficiency and productivity across all functions.
- Trained and mentored staff on best practices for customer service and sales techniques.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Cardiology Medical Assistant/Patient Care Coordinator
Michael Mancina, MD
02.1995 - 03.1998
- Managed patient flow to ensure efficient clinic operations and reduced wait times.
- Assisted in performing clinical procedures, maintaining high standards of patient care.
- Coordinated scheduling of appointments, optimizing provider availability and patient access.
- Trained new staff on office protocols and best practices for patient interactions.
- Developed and implemented systems for tracking patient records and billing processes.
- Monitored inventory levels of medical supplies, ensuring readiness for daily operations.
- Collaborated with healthcare providers to enhance communication and improve patient outcomes.
- Conducted regular quality assurance checks on clinical documentation for accuracy and compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
No Degree - Medical Assiting
Kansas City Kansas Community College
Kansas City, Kansas, KS09-1987
Skills
- Strong organizational skills
- Multitasking efficiency
- Professional telephone etiquette
- File organization
- Scheduling appointments
- Data entry proficiency
- Calendar management
- Problem-solving capacity
- Administrative assistance
- Advanced Microsoft office
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Reliable and punctual
- Organizational skills
- Creative thinking
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Analytical thinking
- Conflict resolution
- Scheduling and calendar management
- Professionalism
- Staff training
- Inventory control
- Staff supervision
- Billing procedures
- Microsoft Office Suite
- Office equipment operation
- Prioritization
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of five in the development of Office IV testing..
- Achieved positive results by completing education with accuracy and efficiency.
- Supervised team of five staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved HIPPA privacy which led to patient trust.
Hobbies and Interests
- Avid Reader
- Watching Movies and TV Shows
- I like working with my hands and fixing things.
- I enjoy helping others and giving back to the community.
- Reading
- Volunteering at local animal shelters and rescue organizations.
- Genealogy
- Animal Care
Volunteer work
- Collaborated with diverse teams to implement strategic projects aimed at addressing community needs effectively.
- Mentored junior volunteers, providing guidance and support to enhance their contributions and development.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
References
Letter of reference available upon request.
Timeline
Office Technician
TOMO Drug Testing
03.2021 - Current
Office Manager
Carol Ann Ryser MD
11.2004 - 11.2004
Owner
Advantage Medical Service
03.1998 - 10.2004
Cardiology Medical Assistant/Patient Care Coordinator
Michael Mancina, MD
02.1995 - 03.1998
No Degree - Medical Assiting
Kansas City Kansas Community College