Rich Lagermann
Hillsboro
Summary
Dedicated and Adaptable professional with 20+ years of aerospace work experience and proven knowledge of leadership, data analysis, project management, process improvement, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the Quality Management role at your company.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Director of Quality/Director of Operations
McCay Tool & Engineering
St Louis
04.2023 - 06.2026
- Led cross-functional teams to enhance product quality standards.
- Conducted regular audits to ensure compliance with industry regulations.
- Implemented training programs for staff on quality control procedures.
- Collaborated with engineering teams to identify and resolve quality issues.
- Facilitated root cause analysis sessions for ongoing quality improvement initiatives.
- Developed quality assurance protocols for precision engineering processes.
- Established metrics for evaluating product performance and reliability.
- Established metrics to monitor and evaluate quality assurance initiatives across departments.
- Assessed current practices against industry benchmarks and best practices for continuous improvement opportunities.
- Analyzed data from customer feedback surveys to identify trends in customer satisfaction levels.
- Developed strategies for improving overall customer satisfaction while minimizing costs associated with product returns or replacements.
- Communicated regularly with customers regarding updates on progress made towards resolving any outstanding issues they may have experienced.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Quality Manager/Planner/Shipping Manager/Assy
Orizon Aerospace
Fenton
03.2018 - 04.2023
- Prepares product and process quality reports by collecting, analyzing and summarizing information and trends and driving to metrics.
- Establishes quality documentation systems by writing and facilitating procedures and policies.
- Identified performance gaps within processes and developed targeted improvement plans to enhance quality.
- Monitors performance of quality control systems to ensure effectiveness and efficiency.
- Updates standard operating procedures and quality assurance manuals.
- Directs tracking of defects, test results, or other regularly reported quality control data.
- Prepares for and conducts internal audits.
- Prepares for and hosts 3rd party AS and Customer audits.
- Collaborated with team to achieve project milestones and enhance overall outcomes.
- Defined planner responsibilities for improved work coordination.
- Reviews engineering, plans work orders ensuring requirements are met and cuts work orders to the shop.
- Works with programmers to determine the order of operations per machine.
- Managed shipping department personnel, ensuring compliance of incoming and outgoing products with established requirements.
- Performs all assembly work and controls all hardware/shelf life items.
Quality Manager/Machinist-Programmer
McCay Tool & Engineering
St. Louis
11.2006 - 03.2018
- Contributed to team effort by accomplishing related results.
- Facilitated quality resources to achieve company goals and objectives.
- Prepared product and process quality reports by collecting, analyzing and summarizing information and trends.
- Identified performance gaps within processes and developed improvement plans.
- Prepared for and conducted internal audits.
- Prepared for and hosted 3rd party AS and Customer audits.
- Machinist-Programming responsibilities below:
- Conducted programming and machining and while working throughout the shop and various projects, also worked within assembly. Assembling various components.
Education
High School Diploma -
Pacific Highschool
Pacific, Mo05-1997
Associate In Science (A.S.) - Precision Machining
East Central College
Union, MOSkills
- Mastery of Quality Processes
- Quality assurance
- Quality assurance techniques
- Quality auditing
- ISO 9001 compliance
- Audit management
- Regulatory compliance
- Process improvement
- Metrics development
- Data analysis
- Customer satisfaction
- Customer complaint resolution
- Performance monitoring
- Training development
- Documentation Control
- Documentation management
- Management of Personnel Resources
- Team leadership
- Cross-functional collaboration
- Effective communication
- Judgment and Decision-Making
- Problem-Solving Ability
- Problem solving
- Root cause analysis
- Operational excellence
- Learning Strategies
- Management Consulting
Certification
- Certificate of Completion Precision Machining
- Certificate of Completion Engineering Drawing
Timeline
Director of Quality/Director of Operations
McCay Tool & Engineering
04.2023 - 06.2026
Quality Manager/Planner/Shipping Manager/Assy
Orizon Aerospace
03.2018 - 04.2023
Quality Manager/Machinist-Programmer
McCay Tool & Engineering
11.2006 - 03.2018
High School Diploma -
Pacific Highschool
Associate In Science (A.S.) - Precision Machining
East Central College