RHONDA VERNER
St Louis
Summary
Results-driven Operations Manager with expertise in optimizing workflow efficiency and ensuring health regulation compliance. Skilled in staff training and coordination, fostering a collaborative environment, and improving patient care delivery through strategic scheduling.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Home Health Aide
Amada Senior Care
St Louis, MO
03.2024 - Current
- Administered daily medication and monitored health vitals for clients to ensure optimal health conditions.
- Assisted clients with activities of daily living, promoting independence and improving quality of life.
- Developed personalized care plans in collaboration with healthcare professionals to address individual client needs.
- Implemented safety protocols and maintained cleanliness of client environments to prevent accidents and infections.
Operations Manager
Dorothy Jean Comprehensive Nursing Community
Ferguson, MO
08.2023 - Current
- Oversaw daily operations, ensuring compliance with health regulations and quality standards.
- Developed and implemented process improvements to enhance workflow efficiency across departments.
- Trained and mentored staff on operational best practices, fostering a collaborative work environment.
- Coordinated scheduling of nursing staff to optimize patient care delivery and resource allocation.
Customer Service Representative
CarShield
St Louis, MO
09.2019 - 10.2022
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Streamlined processes for handling service requests, enhancing response times and customer satisfaction.
- Trained new team members on company policies, procedures, and customer service best practices.
- Developed comprehensive knowledge of automotive service contracts to provide accurate information to clients.
Education
Bachelor of Science - Business Management
University of Phoenix
Earth City, MO06-2021
Skills
- Patient care
- Operational efficiency
- Inventory management
- Employee motivation
- Customer relationship management
- Client relationships
- Health and safety compliance
- Onboarding and orientation
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Resolved service issues through consumer testing.
Certification
- CHHA - Certified Home Health Aide
- MCAS - Microsoft Certified Application Specialist
- CM - Certified Manager Certification
Languages
English
Professional Working
Timeline
Home Health Aide
Amada Senior Care
03.2024 - Current
Operations Manager
Dorothy Jean Comprehensive Nursing Community
08.2023 - Current
Customer Service Representative
CarShield
09.2019 - 10.2022
Bachelor of Science - Business Management
University of Phoenix