Rhonda Mcclure

• Managed customer interactions and processed payments at the service window, ensuring efficient and accurate transaction handling.
• Provided assistance and resolved inquiries over the phone, maintaining consistent and reliable customer service support.

Worked Deli Counter

• Processed and entered invoices using Navision, ensuring accurate matching of purchase order receipts to invoices.
• Identified and resolved invoice discrepancies by effectively communicating with purchasers.
• Managed check processing, including printing check stubs and maintaining organized filing systems.

• Managed remote communication with claimants to assist in filing unemployment claims and resolving related issues.
• Provided effective solutions to claimant inquiries, enhancing customer satisfaction and service efficiency.

• Conducted temperature screenings for all employees and visitors entering the facility, ensuring adherence to health and safety protocols.
• Maintained accurate records of screenings to support facility safety measures and compliance.

• Reconciled vault inventories against inbound deposits and outbound orders, ensuring accuracy and alignment with financial records.
• Processed daily ATM transactions, including imaged deposits, residuals, and cash loads, and managed sweep subledger tickets to post and clear journal entries.
• Contributed to processing approximately 10,000 financial entries for $250 million and addressed around 1,000 general ledger differences monthly, while providing training for new hires.