RHONDA MAY-HAMILTON
Raytown
Summary
Service-oriented insurance underwriter with 15 years background in the insurance industry. Core competencies include professionalism, tenacity, and willingness to learn as well as excellent communication and time management skills. Also handles task with accuracy and efficiency.
Overview
18
18
years of professional experience
Work History
License Insurance Agent/Underwriter
Traders Auto Insurance
01.2019 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Improved client retention rates with exceptional service and timely follow-up on policy inquiries and adjustments.
- Reduced policy lapses by establishing proactive communication strategy to educate clients on importance of continuous coverage.
- Educated clients on insurance policies and procedures.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
Senior Service Advocate
Farmers Insurance Group
06.2007 - 04.2018
- Communicates via phone and chat with internal and external customers about complex underwriting philosophies, policies and marketing initiatives to service customer accounts
- Ascertained that all file documentation complies with underwriting and authority level standards, and passes all audits
- Reviewed new and renewal business requests in order to determine eligibility based on corporate guidelines and standards
- Making an effective assessment of the risks involved by conducting thorough background and credit checks of the potential clients
Underwriter/License Agent
Farmers Insurance Group
11.2013 - 07.2016
- Handle calls from customers all over the United States who were calling in to get quotes for home and auto insurance
- Build rapport and deepen customer relationships by providing first call resolution, guiding the call and taking ownership of the issue(s) in determining nature of inquiry
- Extensive knowledge of state laws so as to provide coverage that meets with varying state regulations
- Sell the quotes to the customers and take payment to be able to issue the policy and provided them with the needed insurance
- Cross-sell personal lines policies to achieve multi-line business to increase premium written and retention
- Required passing state mandated test to gain my license
Education
Business Management - Finance
Park University
Parkville, MO08.2023
Skills
- Customer and Personal Service
- Critical Thinking
- Time Management
- Active Learning
- Complex Problem Solving
- Sales and Marketing
Timeline
License Insurance Agent/Underwriter
Traders Auto Insurance
01.2019 - Current
Underwriter/License Agent
Farmers Insurance Group
11.2013 - 07.2016
Senior Service Advocate
Farmers Insurance Group
06.2007 - 04.2018
Business Management - Finance
Park University
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