Summary
Overview
Work History
Education
Skills
Timeline
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RHIANNON HOFFMAN

Ballwin

Summary

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Account Manager

Hilti
12.2021 - Current
  • Work closely with customers to help them choose the right solutions for their project.
  • Work directly with Interior Finish customers to support their long term success of their business.
  • Provide professional advice about the most productive Hilti solutions for customers needs – whether it’s software, services or products.
  • Conduct onsite tool and software demonstrations with customers.
  • Conducted analysis to determine customers gaps in their tool crib.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.

Director of Catering

LHM (MARRIOTT/HILTON/CROWNE PLAZA ST LOUIS AIRPORT)
10.2016 - 12.2021
  • Responsible for leading catering team. Responsible for sales and service of weddings, social and corporate accounts.
  • Prospect for future business by outside sales calls and solicitation calls.
  • Maintain and create customer relationships with top accounts.
  • Collaborated with chefs and culinary teams to design customized menus, ensuring a memorable dining experience for clients' guests at each event.
  • Regularly reviewed competitor offerings to stay informed about current market trends, ensuring that the company's services remained competitive and attractive to clients.

Catering Sales Manager

LHM (SHERATON WESTPORT/DOUBLETREE WESTPORT)
05.2014 - 10.2016
  • Responsible for the booking, detailing and onsite execution of weddings, social events, class reunions, church events and courtesy guest room blocks.
  • Prospect for future business by outside sales calls and solicitation calls.
  • Search for new customers via internet, cold calls, web based database, sales calls, wedding shows and blitzs.
  • Increased event bookings by developing and implementing effective catering sales strategies.
  • Increased facility revenues.
  • Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.

Catering Sales Manager

CROWNE PLAZA ST. LOUIS DOWNTOWN HOTEL
05.2011 - 05.2014
  • Responsible for booking meetings, seminars, weddings, social events, corporate holiday parties of 500 or less and guest room blocks of 20 on peak or less.
  • Prospect for future business by maintaining current accounts, reader boards, outside sales calls, solicitation calls.
  • Search for new customers via internet, cold calls, web based database, sales calls and blitzs.
  • Responsible for detailing small meetings and all weddings.


Senior Catering Sales Manager

DOUBLETREE BY HILTON HOTEL & CONF CENTER
09.2006 - 05.2011
  • Responsible for booking meetings, seminars, weddings, bar/bat mitzvahs, corporate holiday parties of 600 guests or less.
  • Prospect for current and future business; the selling and upselling of meeting space, food and beverage; the planning and execution of a successful event.
  • Guide event planners through the early details of an event the completion of the event.
  • Multi-task in a fast paced sales office.
  • Work closely and assist with reservations, front desk, banquets, accounting, and upper management.
  • Prompt handling of all phone or written inquiries from potential clients.

Event Manager

ST. LOUIS AIRPORT MARRIOTT
02.2004 - 09.2006
  • Responsible for social and corporate event planning.
  • Arrange the availability of audio-visual equipment, displays, and other event needs.
  • Consult with customers in order to determine objectives and requirements for events.
  • Coordinate services for events, such as accommodation and transportation for clients, catering, signage, special needs requirements, and event security. Inspect event facilities in order to ensure that they conform to client requirements.
  • Serve as principle liaison between client and all departments.
  • Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
  • Streamlined event planning processes by implementing efficient project management strategies.

Senior Sales Assistant

ST. LOUIS AIRPORT MARRIOTT
03.2003 - 02.2004
  • Responsible for tracking and distributing new Catering/RSO/Group leads within SFA, CVC, StarCite and daily outside calls to hotel.
  • Coded all invoices for Sales and Events. Maintained and logged all transactions for Sales Department.
  • Created proposals/contracts/menu packets for clients.
  • Completed a series of 12 classes within SFA.
  • Worked with a staff of 8 managers to assist in meeting tight deadlines for projects.
  • Proficient in SFA, NGS, PaymentNet, and MarrExpress


Education

Bachelor of Science - Tourism

UNIVERSITY OF CENTRAL MISSOURI
Warrensburg, MO
05.2000

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations

Timeline

Account Manager

Hilti
12.2021 - Current

Director of Catering

LHM (MARRIOTT/HILTON/CROWNE PLAZA ST LOUIS AIRPORT)
10.2016 - 12.2021

Catering Sales Manager

LHM (SHERATON WESTPORT/DOUBLETREE WESTPORT)
05.2014 - 10.2016

Catering Sales Manager

CROWNE PLAZA ST. LOUIS DOWNTOWN HOTEL
05.2011 - 05.2014

Senior Catering Sales Manager

DOUBLETREE BY HILTON HOTEL & CONF CENTER
09.2006 - 05.2011

Event Manager

ST. LOUIS AIRPORT MARRIOTT
02.2004 - 09.2006

Senior Sales Assistant

ST. LOUIS AIRPORT MARRIOTT
03.2003 - 02.2004

Bachelor of Science - Tourism

UNIVERSITY OF CENTRAL MISSOURI

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