Naiya Rice
O'Fallon
Summary
Passionate and dedicated Art Therapy student with a solid foundation in art techniques and psychological principles, seeking to bring creativity, empathy, and organizational skills to professional environments that value both customer connection and meaningful expression. Experienced in retail and reception roles that require strong communication, attention to detail, and multitasking under pressure. Adept at creating inclusive, welcoming spaces where individuals feel supported—whether guiding customers through creative decisions, managing front desk operations, or leading therapeutic art-based activities. Combines artistic knowledge with a calm, compassionate approach to promote both individual well-being and team efficiency.
Overview
6
6
years of professional experience
Work History
Veterinary Hospital Receptionist
PETCO - VETCO TOTAL CARE
01.2024 - Current
- Answer and Route Communications: Serve as the primary point of contact for answering phone calls, routing inquiries, and addressing patron questions.
- Schedule and Manage Appointments: Maintain an organized calendar system, schedule appointments for library services, and oversee online booking confirmations.
- Customer Interaction: Greet visitors warmly, provide directional assistance, and ensure smooth transitions between services.
- Monitor and Maintain Spaces: Ensure the library's waiting or communal areas are clean, well-stocked, and inviting for patrons, accommodating special needs as necessary.
- Support Operational Needs: Offer basic logistical support during busy periods, such as helping with material check-outs or facilitating self-service kiosks.
Store Associate
Joanns Fabric and Crafts
Saint Peters
01.2025 - 06.2025
- Assisted customers in selecting art supplies, fabrics, and craft materials, providing expert guidance on product use and suitability for specific projects.
- Offered creative recommendations to customers based on their needs, helping them select materials for personalized and meaningful projects.
- Provided outstanding customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Maintained a well-organized and visually appealing store layout, ensuring that all products were properly stocked, labeled, and easily accessible.
- Demonstrated product features and techniques to customers, showcasing how to use supplies for art projects, home decor, and personal crafts.
- Collaborated with team members to manage inventory, assist with restocking, and ensure smooth store operations during peak hours.
- Used register systems to process transactions, including cash, card, and gift card payments, while ensuring accuracy and customer satisfaction.
- Supported the store’s community outreach initiatives by promoting creative projects and offering guidance on how crafting can be a therapeutic and emotional outlet.
Y - Club Group Leader/Support Staff
YMCA
08.2021 - 01.2024
- Foster Positive Relationships: Build strong connections with staff, parents, volunteers, and administration while demonstrating excellent public relation skills.
- Ensure Safety and Compliance: Maintain a safe environment for children and adhere to all YMCA policies, guidelines, and developmental principles.
- Plan Developmentally Appropriate Activities: Design and implement activities that promote children's social, emotional, intellectual, and physical growth.
- Manage Individualized Support: Accurately complete and deliver individualized paperwork for children with support needs, ensuring compliance with billing deadlines and approved support ratios.
- Exercise Sound Judgment: Utilize solid judgment and independent decision-making to uphold YMCA goals and support its mission effectively.
Childwatch Attendant
YMCA
05.2019 - 08.2023
- Maintain the physical environment of the Child Watch.
- Plans daily activities for children who may attend and guide them through these activities, remains an active participant with the children through all activities.
- Create a nurturing learning environment for the children by arranging the room in a developmentally appropriate manner and rotating equipment weekly.
- Responsible for the safety, supervision, and activities for all assigned children at all times.
- Responsible for the daily attendance records, collection of fees and for any other required reports for the administration of Child Watch.
- Communicates child progress and/or problems with parents on a daily basis verbally.
- Maintains the classroom in an orderly manner ensuring that daily sanitizing/cleaning and basic health and safety codes are always met.
- Act as a positive role model using the YMCA's core values of honesty, caring, respect and responsibility.
- Be aware and implement all safety precautions and emergency procedures.
Summer Camp Counselor/Inclusion Counselor
YMCA
05.2019 - 05.2022
- Foster Positive Relationships: Build strong connections with staff, parents, volunteers, and administration while demonstrating excellent public relation skills.
- Ensure Safety and Compliance: Maintain a safe environment for children and adhere to all YMCA policies, guidelines, and developmental principles.
- Plan Developmentally Appropriate Activities: Design and implement activities that promote children's social, emotional, intellectual, and physical growth.
- Manage Individualized Support: Accurately complete and deliver individualized paperwork for children with support needs, ensuring compliance with billing deadlines and approved support ratios.
- Exercise Sound Judgment: Utilize solid judgment and independent decision-making to uphold YMCA goals and support its mission effectively.
Education
Art Therapy
Lindenwood University
Saint Charles, MO12-2025
HIGH SCHOOL DIPLOMA -
Fort Zumwalt West High School
ASSOCIATE OF ARTS DEGREE -
St. Charles Community College
Skills
- Art and Design
- Painting/Drawing
- Mixed Media
- Problem Solving
- Computer Proficiency
- Customer Service
- Communication
- Creativity
- Organization
- Time Management
- 60 Words per Minute Net Speed
- Average
- Attentive Listener
- Multitasking
Timeline
Store Associate
Joanns Fabric and Crafts
01.2025 - 06.2025
Veterinary Hospital Receptionist
PETCO - VETCO TOTAL CARE
01.2024 - Current
Y - Club Group Leader/Support Staff
YMCA
08.2021 - 01.2024
Childwatch Attendant
YMCA
05.2019 - 08.2023
Summer Camp Counselor/Inclusion Counselor
YMCA
05.2019 - 05.2022
Art Therapy
Lindenwood University
HIGH SCHOOL DIPLOMA -
Fort Zumwalt West High School
ASSOCIATE OF ARTS DEGREE -
St. Charles Community College
Similar Profiles
April BaumannApril Baumann
Hospital Office Manager, RVT at Vetco Total Care (Petco)Hospital Office Manager, RVT at Vetco Total Care (Petco)
Crystina SkeltonCrystina Skelton
Veterinary Assistant at Thrive Affordable Vet Care / Vetco Total CareVeterinary Assistant at Thrive Affordable Vet Care / Vetco Total Care
Aubrey PylesAubrey Pyles
Veterinary Receptionist at Vetco Total CareVeterinary Receptionist at Vetco Total Care
Caleb CusumanoCaleb Cusumano
Assistant Service Center Manager at ValvolineAssistant Service Center Manager at Valvoline
Kaydyn HoltslanderKaydyn Holtslander
Restaurant Hostess/Food Runner at Tony's on Main StreetRestaurant Hostess/Food Runner at Tony's on Main Street