Brenna Reeves
Springfield,MT
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Recently completed the Google Digital Marketing and E-commerce Certificate, gaining knowledge in analyzing data. Able to use tools to find insights in data, ensure data is accurate, and help make informed decisions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Virtual Assistant
Willowbrook Virtual Solutions
05.2023 - Current
- Communicated with customers by telephone, chat and email to provide unparalleled customer experience by building and maintaining customer relations through timely responses to inquiries.
- Executed data entry task with precision, maintaining accuracy and timeliness
- Produced visually appealing graphics for social media campaigns, enhancing brand visibility.
Front Desk and Tech
Chesterfield Eyeworks
08.2021 - 11.2021
- Managed front desk duties, while creating welcoming and professional environment for customers.
- Performed visual pre screening on patients prior to appointment time.
Scheduler
Mercy Therapy Services
11.2020 - 08.2021
- Managed patient phone calls, paper and electronic filing systems, and data entry for both in network and out of network customers.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives while identifying and recommending changes to existing processes to provide accuracy, efficiency and quality services.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Home Care Aide
Rescare Homecare
08.2017 - 03.2020
- Assisted patients with daily needs to create an independent lifestyle while providing necessities to support their well-being.
Education
High School Diploma -
Mount Vernon High School
Mount Vernon, MO05.2012
Skills
- Efficient in Microsoft Windows, Office Suite, and Google Workspace
- Hypothesis Testing
- Critical Thinking
- Data & Analytics
- Active Listening
- Team Collaboration
- Market Research
- Time Management
- Effective Planning
Certification
Google Digital Marketing and E-commerce Certificate
Timeline
Virtual Assistant
Willowbrook Virtual Solutions
05.2023 - Current
Front Desk and Tech
Chesterfield Eyeworks
08.2021 - 11.2021
Scheduler
Mercy Therapy Services
11.2020 - 08.2021
Home Care Aide
Rescare Homecare
08.2017 - 03.2020
High School Diploma -
Mount Vernon High School
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