Selena Johnson
St Louis
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Bowling Alley Cook
Arnold Bowl
03.2018 - 03.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Provided advice, mentoring, and training to new members.
Deli and Seafood Clerk
Dierbergs
03.2021 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Trained new staff members on proper cooking techniques, equipment usage, and safety protocols to maintain consistent performance levels across the team.
- Fostered a positive work environment through teamwork, open communication, and constructive feedback among staff members.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Offered product samples to customers, generating additional sales through taste-testing.
- Learned other teammates' work tasks to train as backup.
- Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
- Trained new deli clerks, enhancing team's efficiency and service quality.
- Responded to customer inquiries and complaints with professionalism, restoring satisfaction swiftly.
Education
Associate of General Studies - General Studies
St. Louis Community College
11333 Big Bend Rd, Kirkwood, MO 6312203-2025
High School Diploma -
Fox Sr. High School
751 Jeffco Blvd, Arnold, MO 6301008-2021
No Degree - Biomedical Sciences I, II
Jeffco Area Technical School (ATS)
1000 Viking Dr, Hillsboro, MO 6305003-2020
Skills
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Problem-solving
- Honest and dependable
- Reliable and responsible
- Multitasking Abilities
- Positive customer engagement
- Cash handling
- Relationship building
- Excellent written and verbal communication
- Store opening and closing
- Building customer loyalty
Timeline
Deli and Seafood Clerk
Dierbergs
03.2021 - Current
Bowling Alley Cook
Arnold Bowl
03.2018 - 03.2021
Associate of General Studies - General Studies
St. Louis Community College
High School Diploma -
Fox Sr. High School
No Degree - Biomedical Sciences I, II
Jeffco Area Technical School (ATS)
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