Renee Miller
Cape Girardeau
Summary
Dynamic professional with a strong foundation in business operations and customer relationship management. Proven track record in team supervision, optimizing processes, and enhancing client satisfaction through effective service delivery and quality control measures.
Overview
16
16
years of professional experience
Work History
Owner
Maid 2 Be Cleaning Service, LLC
Cape Girardeau
05.2022 - Current
- Managed daily operations of business, including hiring and training staff.
- Oversaw daily operations of residential cleaning service to ensure smooth functioning and high service quality.
- Supervised and trained cleaning staff on best practices.
- Cultivated strong client relationships, enhancing service retention and satisfaction.
- Implemented quality control measures to ensure high service standards.
- Coordinated supply inventory and procurement for cleaning supplies.
- Established safety protocols to protect staff and clients during services.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Reviewed legal documents related to business operations.
- Negotiated vendor contracts to secure favorable pricing, enhancing profit margins.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Implemented quality assurance processes to ensure product excellence.
- Developed policies and procedures for the organization.
- Led startup and creation of operational procedures and workflow planning.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Collaborated with other owners on joint ventures and shared resources.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
Bartender
The Post Sports Bar and Grill
Lake Saint Louis
05.2022 - 10.2023
- Prepared a variety of cocktails and beverages for customers.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Served wine, beer, and cocktails to customers at the bar.
- Provided excellent customer service in a fast-paced environment.
- Ensured cleanliness and organization of bar area for optimal customer experience.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored guests' alcohol consumption to promote responsible drinking and ensure compliance with regulations.
- Collaborated with kitchen staff to manage food and drink pairings.
- Stocked and replenished bar supplies to ensure availability.
- Handled cash transactions accurately during busy shifts.
- Processed payments accurately and efficiently with POS system.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Resolved customer complaints professionally and efficiently.
- Assisted in training new bartenders on drink recipes and service standards.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Developed good working relationships with fellow employees through effective communication.
- Performed opening and closing duties including restocking supplies.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Managed bar area, designed cocktail menu, and maintained inventory to enhance customer satisfaction and ensure compliance with regulations.
Full Charge Bookkeeper/Office Manager
Troy Manor
Troy
09.2020 - 03.2022
- Managed full-cycle accounts payable and receivable processes efficiently.
- Processed payroll for staff, ensuring timely and accurate payments.
- Processed facility bills, assisted with payroll, and billed medical services.
- Managed resident trust accounts by ensuring accurate transactions and financial oversight.
- Assisted with budgeting and forecasting to support operational planning.
- Maintained financial records in compliance with Generally Accepted Accounting Principles.
- I keep my facility afloat and I'll be a a great asset to your team.
Bartender
HOT SHOTS
Bridgeton
03.2016 - 08.2019
- Managed bar operations effectively.
- Trained new staff in customer service protocols.
- Developed customer service skills while managing staff.
Cashier
Pop roxxx
06.2014 - 11.2014
- I learned how to handle money, maintaining time, and multitasking.
Waitress/bartender
The pony
11.2010 - 06.2014
Education
High school diploma -
Cape central
05-2010
Skills
- Bartending
- Childcare
- Cheerleading
- Gymnastics
- Babysitting
- Dancing
- Cashiering
- Food Service
- Restaurant Experience
- Nannying
- Leadership
- Accounts receivable
- Bookkeeping
- Accounts payable
- Journal entries
- General ledger reconciliation
- Bank reconciliation
- Account reconciliation
- Financial report writing
- General ledger accounting
- Balance sheet reconciliation
- Office Management
- Financial Statement Preparation
- Payroll
- Data Entry
- Financial services
- Business operations
- Staff training
- Customer relationship management
- Budget management
- Payroll administration
- Effective communication
- Strategic planning
- Problem solving
- Conflict resolution
- Team building
- Time management
- Sales management
- Key partnership cultivation
- Capital pursuit
- Business planning
- Small business operations
- Business marketing
- Client service
- Team oversight
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Work motivation, Proficient, 08/20, Level of motivation and discipline applied toward work
Timeline
Owner
Maid 2 Be Cleaning Service, LLC
05.2022 - Current
Bartender
The Post Sports Bar and Grill
05.2022 - 10.2023
Full Charge Bookkeeper/Office Manager
Troy Manor
09.2020 - 03.2022
Bartender
HOT SHOTS
03.2016 - 08.2019
Cashier
Pop roxxx
06.2014 - 11.2014
Waitress/bartender
The pony
11.2010 - 06.2014
High school diploma -
Cape central