Renee Battee
Kansas City
Summary
Customer Service Analyst II at NIPR with expertise in technical support and insurance verification. Skilled in problem-solving and communication, enhancing client enrollment processes and ensuring efficient application tracking. Dedicated to delivering exceptional service and promoting team collaboration for organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Analyst II
NIPR
Kansas City
11.2019 - 08.2024
- Provided first-level technical support of NIPR software applications, data, products and services, regulators, insurance producers, insurance company representatives and NIPR staff.
- Documents electronic records of service requests.
- User access and administration.
- Performs analysis and communicates proposed solutions and trends.
Enrollment Specialist
eSolutions
Overland Park
03.2017 - 03.2019
- Communication with providers, payers and other clearing houses. Implement client enrollment application process.
- Prepare and assist with the submission of applications and supporting documentation for the purpose of enrolling individuals.
- Assist providers in the enrollment of physicians and physician groups with payers.
- Ensure the set-up of clients for electronic claims submission and electronic remittance advice.
- Follow up on the status of applications for physicians and payers and track the progress on all pending applications.
- Review new client packet information to determine enrollment issues.
- Follow up with carriers on documentation submitted.
- Responds to internal and external inquiries on routine enrollment and contract matters.
Insurance Verification Specialist/Remote
GEHA
Independence
10.2012 - 07.2015
- Respond to telephone inquiries from members, hospital, doctors and other providers concerning verification of coverage and benefits.
- Providers information concerning the completion of forms and submission of claims.
- Assist callers in locating participating providers and hospitals in specified areas.
- Provides written lists of information when requested.
- Determine the order of benefits for Medicare and COB claims.
- Provides callers with the status of submitted claims.
- Completes telephone record documentation following appropriate format and provisions.
Education
Collage Certificate - Medical Office
Penn Valley Community
Kansas City, MOSkills
- Word
- Excel
- Outlook
- Technical support
- Insurance verification
- Enrollment processing
- Application tracking
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Customer service excellence
Certification
Scrum Alliance Certified Scrum Master 2025-12-28
References
References available upon request.
Timeline
Customer Service Analyst II
NIPR
11.2019 - 08.2024
Enrollment Specialist
eSolutions
03.2017 - 03.2019
Insurance Verification Specialist/Remote
GEHA
10.2012 - 07.2015
Collage Certificate - Medical Office
Penn Valley Community
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