Summary
Overview
Work History
Skills
Certification
Timeline
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Rene Schaffner

St Louis,MO

Summary

Dynamic Insurance Business Manager at AAA Auto Club of Missouri, recognized for enhancing operational efficiency and team productivity through innovative solutions and effective leadership. I successfully implemented change initiatives and fostered a culture of continuous improvement, driving significant business growth and client satisfaction.

Professional business leader with strong track record in overseeing operations and driving performance with a focus on collaborative team management and adaptability to changing needs. Known for effective communication, problem-solving abilities, and commitment to achieving organizational goals.

Results-driven with solid foundation in business management. Effectively leading teams and driving operational improvements to achieve business objectives. With a proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

17
17
years of professional experience
2
2
Certification

Work History

Insurance Business Manager

AAA Auto Club of Missouri
01.2015 - Current
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
  • Assisted with hiring process and training of new employees.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
  • Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
  • Improved operational efficiency by adopting new technologies and training staff on best practices.
  • Boosted team morale and productivity by implementing regular feedback sessions and recognizing outstanding performances.
  • Cultivated culture of continuous improvement by encouraging innovation and critical thinking within team.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Insurance Producer

State Farm
02.2008 - 12.2014
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
  • Adhered to all regulations for insurance sales.
  • Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
  • Provided detailed information about company insurance products.
  • Worked in high-volume, competitive sales environment.
  • Conducted regular follow-ups with existing clients to review coverage needs and suggest appropriate adjustments.
  • Educated clients on complex insurance concepts using clear language, increasing comprehension levels.
  • Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
  • Boosted policy sales through effective communication of product benefits and features.
  • Enhanced referral network by building strong relationships with other industry professionals such as mortgage brokers and financial advisors.
  • Improved cross-selling strategy by analyzing existing client portfolios for potential upsell opportunities.
  • Provided information on features, policies and relative advantages to promote insurance packages.
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Met with customers to provide information about available products and policies.
  • Collected premiums on or before effective date of coverage.

Skills

  • Customer service
  • Employee management
  • Sales and marketing
  • Team building and leadership
  • Business planning
  • Customer retention
  • Staff management
  • Coaching and mentoring
  • Recruiting and hiring
  • Sales strategies
  • Team leadership
  • Staff training/development
  • Project management
  • Strategic planning

Certification

  • Life, Accident, and Health License
  • Property and Casualty License


Timeline

Insurance Business Manager

AAA Auto Club of Missouri
01.2015 - Current

Insurance Producer

State Farm
02.2008 - 12.2014

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Rene Schaffner