Reland Boone
Blue Springs
Summary
Dynamic Intake Specialist with a proven track record at Taliferro Life Care Services, excelling in client education and insurance verification. Adept at managing confidential data with HIPAA compliance, I leverage strong communication and problem-solving skills to enhance client satisfaction and streamline appointment scheduling, ensuring optimal service delivery.
Overview
3
3
years of professional experience
Work History
Intake Specialist
Taliferro Life Care Services
Kansas City
07.2024 - 05.2026
- Educated clients about available services and options at Taliferro Life Care Services.
- Scheduled appointments for clients with appropriate care teams and specialists.
- Ensured that all necessary paperwork was completed accurately before discharge from program.
- Made outbound calls to providers to obtain information necessary to create or update authorization.
- Verified insurance eligibility, benefits, and patient liabilities for defined services.
- Managed confidential client data in compliance with HIPAA and other relevant regulations.
- Conducted follow-up communication with clients to evaluate satisfaction and outcomes of services provided.
Cashier
HyVee
08.2023 - 06.2024
- I managed high-volume checkout lanes during peak hours while maintaining accuracy and utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs.
- I processed customer transactions accurately & efficiently.
- I'd handle cash, cards, and any form of electronic payments.
- I provided excellent customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns.
- Handled exchanges and refunds according to company policies, ensuring customer satisfaction.
- Maintained clean and organized checkout area, restocking supplies to support efficient operations.
- Provided high level of customer service through active listening and engagement with patrons.
Education
High School -
Blue Springs High School
Blue Springs, MO05-2024
Skills
- Patient intake management
- Insurance verification
- HIPAA compliance
- Electronic health records
- Task prioritization
- Attention to detail
- Problem solving
- Strategic thinking
- Patient advocacy
- Effective communication
- Compassionate communication
- Active listening
- Communication
- Creativity
- Confidentiality
Timeline
Intake Specialist
Taliferro Life Care Services
07.2024 - 05.2026
Cashier
HyVee
08.2023 - 06.2024
High School -
Blue Springs High School