REGINALD BURNS
St. Louis,MO
Overview
10
10
years of professional experience
Work History
Server
Topgolf
12.2024 - Current
- Efficiently take orders within 5 minutes of seating, enhancing customer satisfaction.
- Deliver drinks and appetizers swiftly, ensuring prompt service.
- Utilize quick math skills for accurate cash handling and change.
- Contribute to a collaborative team environment, improving service speed.
- Maintain high standards of service, leading to positive customer feedback.
Runner
TopGolf
09.2023 - 12.2024
- Delivered food and beverage orders efficiently to ensure timely service.
- Maintained cleanliness and organization in dining areas to enhance guest experience.
- Assisted servers by restocking supplies and preparing dining spaces for service.
- Communicated effectively with kitchen staff to streamline order processes.
- Ensured food and beverages deliveries where out to guests within 5 minutes, enhancing overall customer satisfaction.
Assistant Manager
Club Fitness
06.2021 - 06.2022
- Educated customers on membership promotions to increase sales.
- Greeted members with a smile and offered prompt and dedicated service.
- Signed up over 1000 members during time of employment.
- Handled POS transactions such as cash, check, and credit card.
Team Lead
Club Fitness
01.2020 - 06.2021
- Led cross-functional teams to achieve project goals and enhance collaboration.
- Implemented process improvements, resulting in increased team efficiency and productivity.
- Mentored junior staff, fostering skill development and career growth within the team.
- Developed training programs to streamline onboarding and improve new hire integration.
- Collaborated with management to enhance member engagement by making 40 calls a day getting feedback from members and guests.
Member Experience Associate
Club Fitness
12.2019 - 02.2020
- Developed and implemented member engagement strategies to enhance overall satisfaction and retention.
- Analyzed member feedback to identify trends, driving targeted improvements in service delivery.
- Facilitated onboarding processes for new members, ensuring a seamless transition and positive initial experience.
- Collaborated with cross-functional teams to streamline communication, enhancing operational efficiency across departments.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and backed up other customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Sales Associate
Foot Locker
06.2015 - 05.2018
- Handled incoming phone calls and provided customers with information about store hours, return policies, and services.
- Assisted customers with finding clothing items.
- Stocked shelves and organized the store.
Education
HIGH SCHOOL OR EQUIVALENT -
Parkway
Ballwin, MO05.2018
Skills
- Hospitality (2 years)
- Customer Service (6 years)
- Basic math (3 years)
- Sales (5 years)
Timeline
Server
Topgolf
12.2024 - Current
Runner
TopGolf
09.2023 - 12.2024
Assistant Manager
Club Fitness
06.2021 - 06.2022
Team Lead
Club Fitness
01.2020 - 06.2021
Member Experience Associate
Club Fitness
12.2019 - 02.2020
Sales Associate
Foot Locker
06.2015 - 05.2018
HIGH SCHOOL OR EQUIVALENT -
Parkway