Overview
Work History
Education
Skills
Timeline
Generic

REGINALD BURNS

St. Louis,MO

Overview

10
10
years of professional experience

Work History

Server

Topgolf
12.2024 - Current
  • Efficiently take orders within 5 minutes of seating, enhancing customer satisfaction.
  • Deliver drinks and appetizers swiftly, ensuring prompt service.
  • Utilize quick math skills for accurate cash handling and change.
  • Contribute to a collaborative team environment, improving service speed.
  • Maintain high standards of service, leading to positive customer feedback.

Runner

TopGolf
09.2023 - 12.2024
  • Delivered food and beverage orders efficiently to ensure timely service.
  • Maintained cleanliness and organization in dining areas to enhance guest experience.
  • Assisted servers by restocking supplies and preparing dining spaces for service.
  • Communicated effectively with kitchen staff to streamline order processes.
  • Ensured food and beverages deliveries where out to guests within 5 minutes, enhancing overall customer satisfaction.

Assistant Manager

Club Fitness
06.2021 - 06.2022
  • Educated customers on membership promotions to increase sales.
  • Greeted members with a smile and offered prompt and dedicated service.
  • Signed up over 1000 members during time of employment.
  • Handled POS transactions such as cash, check, and credit card.

Team Lead

Club Fitness
01.2020 - 06.2021
  • Led cross-functional teams to achieve project goals and enhance collaboration.
  • Implemented process improvements, resulting in increased team efficiency and productivity.
  • Mentored junior staff, fostering skill development and career growth within the team.
  • Developed training programs to streamline onboarding and improve new hire integration.
  • Collaborated with management to enhance member engagement by making 40 calls a day getting feedback from members and guests.

Member Experience Associate

Club Fitness
12.2019 - 02.2020
  • Developed and implemented member engagement strategies to enhance overall satisfaction and retention.
  • Analyzed member feedback to identify trends, driving targeted improvements in service delivery.
  • Facilitated onboarding processes for new members, ensuring a seamless transition and positive initial experience.
  • Collaborated with cross-functional teams to streamline communication, enhancing operational efficiency across departments.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and backed up other customer service managers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Sales Associate

Foot Locker
06.2015 - 05.2018
  • Handled incoming phone calls and provided customers with information about store hours, return policies, and services.
  • Assisted customers with finding clothing items.
  • Stocked shelves and organized the store.

Education

HIGH SCHOOL OR EQUIVALENT -

Parkway
Ballwin, MO
05.2018

Skills

  • Hospitality (2 years)
  • Customer Service (6 years)
  • Basic math (3 years)
  • Sales (5 years)

Timeline

Server

Topgolf
12.2024 - Current

Runner

TopGolf
09.2023 - 12.2024

Assistant Manager

Club Fitness
06.2021 - 06.2022

Team Lead

Club Fitness
01.2020 - 06.2021

Member Experience Associate

Club Fitness
12.2019 - 02.2020

Sales Associate

Foot Locker
06.2015 - 05.2018

HIGH SCHOOL OR EQUIVALENT -

Parkway

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